Call Center Customer Service Representative - Remote US - $15/Hr CNX

Concentrix is an organization that partners with companies to source qualified talent for open roles, particularly for military-affiliated job seekers. The role of a Customer Service Representative involves reviewing customer accounts, resolving technical issues, and delivering exceptional customer experiences while working remotely.

Responsibilities:

• Review existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information
• Follow appropriate escalation path to resolve technical issues; the ability to navigate knowledge data base, resources, and including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Create customer cases or provide follow-up on existing customer cases
• Maintain calm demeanor to diffuse escalated customer scenarios
• Be efficient in navigating multiple systems
• Maintain advanced knowledge of procedures, product information and online resource tools
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
• Deliver expert customer experiences…with a smile

Requirements:

• Minimum Education Required: High School/GED
• Minimum of 6 months to 1 year of solid customer service experience
• Ability to effectively communicate with customers and ask discovery questions
• To have a strong heart and mind for servicing others
• Comfortable with Outlook, asynchronous tools, and Microsoft Excel
• Must be comfortable being on web camera
• Able to utilize tools and resources to efficiently assist our customers
• Need to be able to articulate in a business acumen manner both in verbal and written communications
• Ability to breakdown complex subject matter into relatable knowledge for our customers
• Open and receptive to feedback from leadership
• Proactive in self-upskilling and knowledge training
• Ability to cross reference job aids while assisting a customer and minimize dead air by building rapport with the customer