Senior Travel Reservation Business Analyst

RightRez is a pioneer in air fulfillment and reservation management technology for major retail travel providers. The Senior Travel Reservation Business Analyst will be responsible for designing, developing, testing, and deploying air travel focused shopping and reservation management solutions while collaborating with various teams to enhance automation and efficiency.

Responsibilities:

• As an integral member of our Product Management Team, you will work closely with our Product Engineering and Quality Assurance Teams to develop feature and technical requirements
• Apply knowledge and skills in analysis, business processes, project methodologies, requirement definitions, and testing to solve a range of travel automation problems
• Conduct business process modeling including GDS integration research and concept testing
• Work with clients to define solution success and identify automation gaps resulting in cost savings
• Partner with other technology team members to provide advice or solutions
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for opportunities to do things better
• Estimate effort, value, and timelines for solutions
• Establish or follow prioritization processes to drive work timelines to successful completion
• Express ideas, business and technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis
• Monitor project risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation
• Build relationships that last a lifetime

Requirements:

• 5 plus years of experience in managed travel focused on air operations leveraging one or more of the GDS cores
• In-depth experience with airline reservation processes and the industry stakeholders
• In-depth experience with one or more GDS platform and Passenger Name Record creation and management
• Experience with post booking reservation management best practices and Mid-Office Automation Systems
• Knowledge of software development methodologies and quality assurance processes
• Skilled in partnering, communication, and negotiation in working with various teams and external partners
• Ability to analyze large, complex, or vague business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
• Ability to research, create, and document requirements, processes, and technical specifications
• Ability to take on multiple assignments while maintaining successful outcomes
• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
• Detail oriented with a need for solving complex problems
• Experience or a desire to be more involved in business analysis, process modeling and design
• Experience with one or more of the GDS API suites for flights and working knowledge of NDC a huge plus!