Senior Business Systems Analyst

ZenBusiness is a company dedicated to helping entrepreneurs launch and run their businesses. They are seeking a Senior Business Systems Analyst to drive execution across business, data, and systems while leading discovery efforts and optimizing processes through data-driven insights and AI-enabled automation.

Responsibilities:

• Lead discovery efforts to analyze complex business processes across product, sales, and customer success operations
• Translate ambiguous business needs into clear requirements, user stories, process maps, and system designs
• Break down high-level concepts into actionable deliverables (data maps, workflows, diagrams)
• Act as a bridge between business and technical teams, ensuring shared understanding and alignment
• Partner with Product, Engineering, and Business Systems teams to design and enhance internal tools and platforms that improve operational efficiency and user experience
• Analyze data to identify trends, inefficiencies, and opportunities for optimization
• Identify opportunities to leverage AI (e.g., ChatGPT, Claude, Gemini) and automation to improve workflows, decision-making, and customer experience
• Help establish scalable frameworks for AI-driven process improvement and quality measurement
• Own and maintain high-quality documentation in Jira
• Build strong stakeholder relationships and communicate insights effectively to both technical and non-technical audiences

Requirements:

• 6+ years of experience in business systems analysis, product operations, or similar roles
• Proven ability to analyze complex systems and drive solutions from concept through implementation
• Strong experience with Salesforce and integrated business systems
• Demonstrated experience with process mapping, requirements gathering, and system design
• Strong data skills (analysis, mapping, validation, KPI definition)
• Experience working with cross-functional teams in Agile/Scrum environments
• Ability to operate independently in a fast-paced, ambiguous environment
• Excellent communication and stakeholder management skills
• Experience with AI tools and conversational analytics (e.g., analyzing user interactions, prompt optimization, workflow automation)
• Familiarity with iPaaS/integration tools (Workato, Zapier, MuleSoft, etc.)
• Experience with SQL and BI tools (Snowflake, Tableau, etc.)
• Background in SaaS, customer lifecycle, or operational systems
• Experience with telephony, chat, or customer communication platforms
• Experience in high-growth startups where systems must scale rapidly
• Thrives in ambiguity and executes with a builder mindset