QA Lead

GCH Technologies is seeking an experienced QA Lead to establish and run an independent quality assurance function across our platform portfolio: the US Short Code Registry (SCR), Universal Business Identity (UBID), and Rich Business Messaging (RBM). This role serves a dual mandate: providing oversight and governance of QA work performed by our external development partner, and building an in-house QA team that independently verifies all software delivered to GCH. The QA Lead acts as the final quality gate before code reaches production and our customers, including CTIA and the broader wireless ecosystem.

This is a high-visibility role with direct impact on the reliability and reputation of platforms that serve as critical telecom industry infrastructure.

Vendor QA Oversight

•       Review, audit, and govern the QA processes performed by our external development vendor across all three product lines.

•       Establish QA standards, entry/exit criteria, and acceptance gates that the vendor must meet before code is handed off for independent verification.

•       Track vendor QA metrics (test coverage, defect escape rates, automation health) and surface issues to engineering leadership.

•       Partner with the vendor's QA leads on test plan reviews, defect triage, and process improvements.

Independent QA Team Build-Out

•       Recruit, hire, and lead a small in-house QA team responsible for independent verification of all GCH product releases.

•       Define team structure, role definitions, and career paths for QA engineers and QA automation engineers.

•       Establish onboarding, training, and documentation practices for the team.

Test Strategy and Execution

•       Own the end-to-end QA strategy across SCR, UBID, and RBM, including functional, regression, integration, performance, security, and user acceptance testing.

•       Build and maintain a test automation framework covering API, UI, and end-to-end scenarios.

•       Lead release readiness reviews and sign-off on production deployments.

•       Coordinate testing across third-party integrations, including identity and verification partners such as Aegis, billing infrastructure (Chargebee, Stripe), and other identity providers.

Quality Engineering and Tooling

•       Select, deploy, and maintain QA tooling for test management, defect tracking, automation, and reporting.

•       Integrate automated testing into CI/CD pipelines.

•       Build dashboards and reporting that give engineering and executive leadership clear visibility into product quality.

Cross-Functional Collaboration

•       Partner with Product, Engineering, Customer Success, and Operations to align quality priorities with business needs.

•       Support SLA reporting commitments to CTIA and other contractual partners.

•       Contribute to incident response and post-incident reviews where quality issues are root causes.

•       5+ years of progressive QA experience, including 2+ years in a QA leadership role.

•       Demonstrated experience overseeing QA work performed by an external or offshore development vendor.

•       Proven track record building and managing in-house QA teams from the ground up.

•       Strong hands-on background in test automation across API and web application layers (e.g., Playwright, Cypress, Selenium, Postman/Newman, REST Assured).

•       Experience testing cloud-native applications on AWS, including services such as API Gateway, RDS, Cognito, and Lambda.

•       Solid understanding of CI/CD pipelines and integrating automated testing into deployment workflows.

•       Experience with SaaS and B2B platforms operating under contractual SLAs.

•       Excellent written and verbal communication skills, with the ability to translate technical quality data into clear narratives for executives, customers, and regulators.

•       Fluency in Spanish is a strong plus, as many standup meetings and working sessions with our development partner are conducted in Spanish.

•       Experience in the telecom, messaging, or wireless industry (short codes, A2P/P2P messaging, RCS/RBM, carrier integrations).

•       Familiarity with KYC/KYB workflows and identity verification platforms.

•       Experience testing billing systems and payment integrations (Stripe, Chargebee, or comparable).

•       Experience working with regulated industry partners or trade associations (CTIA or similar).

•       Background in performance and load testing, security testing, or chaos engineering.

•       ISTQB or comparable QA certification.