Ecommerce Intern

Company Description

MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila.

Now, more than five decades and three generations later, Much Prosperity Trading expanded as a corporation under the name, “Much Prosperity Trading International, Inc.” on January 25, 2010. With over 50 years in the industry, MPTII is on its way on becoming the best of the best - with products at par with global standards, more professionalized systems, and empowered people. 

Our House Brand Omega is MPTII's House Brand. Our long tradition, experience, and passion for innovation drive us to develop new products for the Filipino market. Our products have been carefully developed through a product development system and well-packaged to suit the dynamic needs of Filipino families.

Job Description

E-Commerce Intern 

We are looking for a motivated, detail-oriented, and tech-savvy E-Commerce Intern to join our growing team. This role is ideal for students or fresh graduates who want to gain hands-on experience in e-commerce operations and customer support.

Key Responsibilities

• Assist in responding to customer inquiries via chat, email, and social media platforms

• Support handling of order-related concerns such as returns, refunds, cancellations, and delivery follow-ups

• Help customers with basic product information and order tracking

• Coordinate with warehouse and logistics teams to help resolve order and delivery issues

• Maintain accurate records of customer interactions and transactions

• Monitor customer feedback and reviews across e-commerce platforms

• Perform other administrative and support tasks as needed

Qualifications

• Open to students (internship/OJT) or fresh graduates, preferably in Information Technology, Business, Marketing, or related fields

• Strong interest in e-commerce and online customer support

• Familiarity with platforms like Shopee, Lazada, TikTok Shop, or Shopify is an advantage

• Good written and verbal communication skills

• Willingness to learn, proactive, and detail-oriented

• Basic computer skills and internet navigation required

• Ability to work both independently and in a team

Nice to Have

• Exposure to customer service tools (e.g., CRM or helpdesk platforms)

• Knowledge of order fulfillment and inventory processes

• Experience in social media or online selling platforms

Additional Information

Internship Details

• Allowance (if applicable)

• Hands-on training and mentorship

• Opportunity for full-time employment based on performance

• Friendly and collaborative work environment