IT Client Support Specialist - India

The IT Client Support Specialist provides essential hands-on technical support for IT hardware, infrastructure, and projects that cannot be completed by the Global Service Desk. This role is critical in ensuring operational efficiency through on-site assistance, infrastructure maintenance, and the execution of technical projects. The position involves frequent interaction with end-users and collaboration with other IT teams to meet the organization's technology needs.

Responsibilities

• Provides Level 2 support for issues that cannot be resolved remotely by the Global Service Desk (Level 1).
• Provide support for end-user computing devices, peripherals, multi-function printing devices, audio-visual (AV) systems, and workforce management solutions.
• Perform site surveys, hardware installations, and replacements (e.g., switches, routers, wireless access points).
• Support telephony infrastructure, including deploying voice gateways and integrating paging systems.
• Maintain network cabling, power systems (e.g., UPS), and telephony equipment following established standards.
• Conduct periodic equipment checks and preventative maintenance, such as replacing batteries and power supplies for switches.
• Assist in asset lifecycle management, including configuration, deployment, and disposal of IT equipment.
• Support manufacturing IT systems and equipment
• Perform basic troubleshooting of manufacturing IT infrastructure
• Ensure proper connectivity of manufacturing systems
• Coordinate with Network Team for implementation of isolated networks
• Maintain compliance with network isolation requirements
• Collaborate on infrastructure projects, including wireless network surveys, deployment of digital signage, and installation of edge compute devices.
• Support physical security systems, including door access controls and video surveillance installations.
• Configure and deploy tablets and other mobile computing devices for specific business operations.
• Provide technical support for the setup of IT infrastructure, security surveillance, and access control systems for new NOV sites, working closely with IT infrastructure teams and external vendors.
• Provide technical support for decommissioning and recovery of IT infrastructure equipment, security surveillance, and access control systems at exiting NOV site, collaborating with IT infrastructure teams and external vendors.
• Assist with Starlink satellite installations as required.
• Document all activities and resolutions in the service desk and project management systems.
• Adhere to and enforce cabling and configuration standards.
• Coordinate with vendors and contractors for specialized installations or repairs.

Requirements

• Associate degree in IT, networking, or a related field, or equivalent work experience.
• 2–5 years of relevant experience in IT field support, including hardware troubleshooting and network maintenance.
• Ability to work independently or as part of a team in dynamic environments.
• Excellent verbal and written communication abilities.
• Strong problem-solving and organizational skills.
• Willingness to travel frequently and support multiple locations.
• Valid driver’s license.
• May be required to participate in an after-hours support.
• Experience with Microsoft enterprise technologies including Windows OS, Office 365, Intune device management, and security features
• Proficiency in diagnosing and repairing hardware (PCs, printers, and network devices).
• Basic understanding and troubleshooting of networking (e.g., switches, routers, wireless protocols).
• Basic understanding of UCaaS, legacy telephone systems, and analog lines including fundamental troubleshooting and user support
• Experience with digital signage, physical security systems, and Starlink installations.
• Basic knowledge of asset decommissioning processes.
• Preferred Qualifications 
  • Certifications such as CompTIA A+, Network+, CWTS, CWNA
  • Advanced knowledge of Windows end-user operating systems and Microsoft enterprise solutions including Office 365 and endpoint security
  • Experience with secure access systems including multi-factor authentication and privileged account management.
• Work Environment 
  • Primarily based at the NOV facility in Kochi, will require to travel to provide on-site support across multiple NOV locations in India.
  • International travel may be required.
  • Flexible working conditions to accommodate project schedules and urgent support needs.

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