Key skills
Electromechanical systems diagnosis and repairIT systems diagnosis and repairAdvanced diagnostic toolsRemote support technologiesSystem integrationTroubleshooting methodologiesCompTIA A+CompTIA Network+Training and mentoringCommunication
About this role
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. As a Specialist in Field Support Engineering, you will deliver best-in-class technical support to clients, ensuring the reliability and optimal performance of advanced equipment and systems.
Responsibilities:
- Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems
- Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for customers
- Collaborate with engineering, product, and support teams to deliver technical solutions and improvements
- Document service activities, generate detailed reports, and maintain accurate records in compliance with company standards
- Train and mentor clients and internal team members on system operation, maintenance, and best practices
- Identify opportunities for process optimization and contribute to product feedback and continuous improvement initiatives
Requirements:
- Degree or equivalent and typically requires 4+ years of relevant experience
- Proficient in diagnosing and repairing complex electromechanical and/or IT systems
- Excellent communication and customer service skills with a track record of building client relationships
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience with advanced diagnostic tools and remote support technologies
- Familiarity with industry standards and regulatory compliance in field service operations
- MUST have valid Driver's License and Passport (international travel may be required)
- Bachelor's degree in Engineering, Electronics, Information Technology, or a related technical field, or equivalent experience
- Certifications such as CompTIA A+, Network+, or similar technical credentials
- Demonstrated ability to train and develop team members or clients
- Experience working in cross-functional teams and contributing to product development feedback loops
- Strong knowledge of networking, system integration, and troubleshooting methodologies