Key skills
SQLAnalyticsBIBusiness IntelligencePower BIData MiningStatistical AnalysisServiceNowWorkdayCommunication
About this role
The Reporting and Analytics Analyst (GCC) is a member of the People Services Employee Life Cycle & supports global markets and plays a key role in the analysis and supply of data metrics ensuring data quality and the enablement of operationally relevant business intelligence in order for performance decisions to be made and a compliant People Services ELC organization upheld.
This position requires an action oriented professional, who will provide essential support in the production or reports, analytics and actionable insights in support of People Services ELC Service delivery obligations.
Key Responsibilities:
Deliver against all compliance imperatives including support for local and global Data Audits, local legislative needs, protecting Data Privacy at all times and adhering to confidentiality requirements to promote zero breach of compliance policies.
Understands the use of Workday Reporting and can act as a subject matter expert on providing guidance on Workday reports
Understands the use of on-line tools and HR systems and can act as a subject matter expert on a wide range of diverse and complex issues and provide guidance as it relates to HR transactions.
· Supporting employees, managers and HR on Workday reporting request (scheduled and ad hoc).
Possesses deep knowledge of Workday reporting serving as subject matter understanding the downstream impact of transactions.
Generates and analyses service KPI’s when requested.
Develop capability for sophisticated data analysis that provides both retrospective and prospective actionable insights that improves service.
Possesses deep knowledge of Workday, ServiceNow, PowerBI reporting serving as subject matter understanding the downstream impact of transactions
Will create appropriate global, regional and local metrics/dashboards to provide oversight and insights to performance with an expectation of driving continuous improvement.
Develop new Dashboards, improve existing ones in order to support People Service ELC Center metrics and performance.
Will be partnering with the PDA, GXOTeams to create appropriate global, regional and local metrics/dashboards to provide oversight and insights to performance with an expectation of driving continuous improvement.
Develop capability for sophisticated data analysis that provides both retrospective and prospective actionable insights that improves service.
Knowledge Management
Uses knowledge management tools/Veevadocs effectively to ensure accuracy of information and stays abreast of changes in knowledge management content.
Take accountability for ensuring all relevant Service Operating Procedures are fit for purpose and governed according to accepted Global standards
Delivery Management
Deliver services against Global Value Stream Metrics and standards utilizing Dashboards and available data analytics to ensure personal and team performance meet all agreed service standards and any CI opportunities are identified and followed up accordingly
Ensure effective prioritization of work and appropriate workforce planning for incoming workload
Deliver against all compliance imperatives including support for local and global Data Audits, local legislative needs, protecting Data Privacy at all times and adhering to confidentiality requirements to promote zero breach of compliance policies
Skills and expertise:
Experience working in a HR Shared Services, Support Centre or Customer Support environment.
Workday Reporting, Analytics, ServiceNow, POWER BI Dashboarding is a Must.
Excellent Communication Skills.
Demonstrated Workday technical & analytical skills and experience of working with metrics.
High level of expertise in Workday and standard MS Office Software (excel and word).
Performance driven / Focus on results.
Knowledge of relevant technology that aid in process improvement and governance (e.g. QlikView dashboards, Power BI, Workday, Service Now, etc.).
Experience in the Microsoft Power Platform – MS PowerApps, Power Automate, and Power BI
Experience with Office 365 development utilizing PowerApps, Power Automate, and Power BI, Teams and SharePoint Online
Basic Qualification:
University Degree, bachelor's degree or equivalent experience
Minimum 3 to 4yrs of experience.
Skills
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
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