Key skills
OracleCollaboration
About this role
Aumnitech is seeking an Application Support Engineer to act as a software detective, providing dynamic service by identifying and solving issues within critical business systems. The role requires collaboration with multiple teams, expert knowledge in Oracle WebCenter, and a focus on improving system reliability and performance.
Responsibilities:
- As an Application Support Engineer, you will be responsible for acting as a software detective, providing dynamic service by identifying and solving issues within multiple components of critical business systems
- You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions
- Providing solutions to problems for your immediate team and across multiple teams is a vital part of this role
- Expert proficiency in Oracle WebCenter Sites is required
- Expert proficiency in Oracle WebCenter Portal is recommended
- Develop deep expertise in troubleshooting and resolving complex software issues to ensure system reliability and performance
- Support and guide colleagues by sharing knowledge and best practices to enhance team capabilities
- Collaborate with cross-functional teams to influence and improve system design and operational processes
- Contribute to the continuous improvement of support procedures and documentation to elevate service quality
- Analyze recurring problems and propose innovative solutions to prevent future incidents and optimize system stability
Requirements:
- 3+ years of experience as an Application Support Engineer
- Expert proficiency in Oracle WebCenter Sites
- Expert proficiency in Oracle WebCenter Portal
- Expert proficiency in Oracle WebCenter suite
- Ability to troubleshoot and resolve complex software issues
- Ability to collaborate with cross-functional teams
- Ability to contribute to continuous improvement of support procedures and documentation
- Ability to analyze recurring problems and propose innovative solutions
- Knowledge of Oracle EPM / IPM and EDM