Customer Service Representative (Work From Home)

Spade Recruiting is a growing organization dedicated to connecting individuals and families with valuable benefit programs through exceptional customer service. They are seeking motivated and dependable Customer Service Representatives to assist individuals and families with information about available benefit programs while providing professional and friendly customer support.

Responsibilities:

• Contact individuals who have requested information about available benefit programs
• Schedule and confirm virtual appointments with prospective clients
• Explain benefit options and enrollment processes in a clear and professional manner
• Answer customer questions and provide timely assistance
• Assist clients with completing basic online forms and documentation
• Send appointment reminders and follow-up communications
• Maintain accurate customer records using online systems
• Manage daily activities through company software and CRM tools
• Participate in virtual team meetings, training sessions, and ongoing development programs
• Deliver outstanding customer service while maintaining professionalism and confidentiality

Requirements:

• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• Basic computer proficiency and ability to learn new software
• Strong organizational and time management skills
• Ability to work independently in a remote environment
• Reliable internet connection and a dedicated workspace
• High school diploma or equivalent preferred
• Previous customer service, administrative, scheduling, or phone support experience is an asset but not required