Field Service Engineer II

Secur-Serv is a leading managed services provider of IT, print, and hardware services. The Field Service Engineer is responsible for the design, implementation, maintenance, and support of enterprise-level network infrastructure, acting as a technical resource within the network engineering team and ensuring high levels of network performance and security.

Responsibilities:

• Install, maintain, and troubleshoot computers
• Create customer documentation for customer projects
• Install and configure systems
• Server and Network Maintenance
• Client end user support
• Participate in hardware and software rollouts, end of lease upgrades, and critical projects to maintain the technology readiness within the organization
• Manage and monitor status of Server backups
• Respond to user’s needs and questions
• Participates on initiatives, with deliverables and meets quality standards, on time
• Leads cross-functional initiatives, with deliverables and meets quality standards, on time
• Creates System Design Documents
• Estimates system level and enterprise solution work efforts
• Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroup
• Designs, develops and implements complex business rules
• Responsible for fulfilling end-user requests
• Provide off-hour coverage and emergency support as needed
• Keep an inventory of all electronic components
• Routinely operates under deadlines and may be subject to extreme workloads
• Periodically provides guidance to and assists in training less experienced individuals
• Works independently

Requirements:

• High school diploma or GED
• Minimum 5 years of proven hands-on network engineering experience
• Travel (Daily, local commute)
• Strong knowledge in multiple infrastructure and internetworking methodologies
• Technically proficient in switching, routing, security policy (firewall), and load balancing technologies; acts as internal consultant
• Strong focus on network security and segmentation, with the ability to support environments subject to multiple, industry-specific compliance
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Excellent business acumen
• Solid organizational skills and ability to effectively prioritize a high volume of incoming requests
• Ability to work on a flexible schedule (occasional Saturdays and evenings)
• Excellent communication and facilitation skills
• Excellent customer service skills and the ability to work with a strong sense of urgency
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Proficiency with the following devices (ability to design, implement, and support): Cisco Catalyst switches, Cisco Nexus switches, Cisco ASA-X Firewalls, Cisco FTD Firewalls with IDS/IPS & FMC, Cisco ISR4451-X, F5 BIGIP I Series Load Balancers w/ VCMP, Aruba Wireless Infrastructure (IAP)
• Experience with critical facilities (electrical, HVAC, physical security)
• Strong understanding of Virtualization environments (ESXi and Hyper-V)
• Strong understanding of computer communications, networks and protocols
• Knowledge in Storage/SAN, Compute, and .NET Web Application management
• Knowledge of Cisco Meraki and Firewall Programming
• Knowledge of Azure and AWS