Key skills
SQLAIAnalyticsBIBusiness IntelligenceTableauCommunicationProblem Solving
About this role
About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The MIS Analyst is an integral role within Global Service Desk and is responsible for the design, development, implementation and support of mission-critical enterprise Business Intelligence (BI) reports, G-Suite/Excel reports, and other tools working with cross-functional teams. This role is a part of Global Service Desk and supports in collecting and analyzing data sets using G Suite or Microsoft Excel
The ideal candidate will play an important role in helping the organization meet its strategic goals through providing direction and guidance concerning information processes and security of data.
As MIS Analyst, You Will…
• Responsible for collecting and analyzing data sets using G-suite tools or Microsoft Excel
• Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for preparation of MIS reports
• Understand process, delivery and operations management
• Analyze data and reports from various sources and provide actionable insights and suggestions
• Prepare ad hoc reports based on the requirements from the stakeholders
• Apart from reporting tasks, the MIS Analyst will work with other functions to assist in maintaining the trackers to smoothen the reporting part
• Identify opportunities for automating the reports, snapshots and dashboards
• Make reports contextual and provide information based on target audience
• Ensure on-time and accurate delivery of reports, analysis and service requests
• Continually monitor trends, performance and assist managers in making process improvements
• Be able to generate, maintain, consolidate and track various daily/weekly/monthly MIS reports
• Ensure individual and process-wide performance data is captured and provide operational metrics to management as required
• Prepare dashboard and reports on a daily, weekly, monthly, quarterly & yearly basis
As MIS Analyst, You Have…
• Post-secondary diploma or degree (Masters is a plus)
• Knowledge of data analytics and data modeling
• Knowledge of VBA & SQL is required
• Advanced G-Suite Excel skills, BI tools, creating formulas, vlook up, and dashboard reports
• 3-5 years of MIS/Analysis/Dashboard building experience
• Must have 3-6 years of reporting experience
• Additional Tableau/BI certifications is a plus
• Superior attention to detail and strong data orientation
• Possess the ability to adapt well and learn new tools/ techniques quickly
• Ability to work with a diverse range of requirements
• Possess strong problem solving and reasoning abilities
• Strong ability in automating repetitive tasks
• Good logical reasoning with the ability to analyze and process large scale information
• Exceptional communication skills (verbal and written) and decision-making abilities
• Proven ability to quickly establish credibility, trust, and support within all levels of organization
• Ability to plan, organize, and manage a variable workload and meet schedules with accurate results
• Innovative thinker with ability to drive change and effectiveness through automation and process excellence
• Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations
• Availability to work night shifts to align with US or UK clients
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The MIS Analyst is an integral role within Global Service Desk and is responsible for the design, development, implementation and support of mission-critical enterprise Business Intelligence (BI) reports, G-Suite/Excel reports, and other tools working with cross-functional teams. This role is a part of Global Service Desk and supports in collecting and analyzing data sets using G Suite or Microsoft Excel
The ideal candidate will play an important role in helping the organization meet its strategic goals through providing direction and guidance concerning information processes and security of data.
As MIS Analyst, You Will…
• Responsible for collecting and analyzing data sets using G-suite tools or Microsoft Excel
• Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for preparation of MIS reports
• Understand process, delivery and operations management
• Analyze data and reports from various sources and provide actionable insights and suggestions
• Prepare ad hoc reports based on the requirements from the stakeholders
• Apart from reporting tasks, the MIS Analyst will work with other functions to assist in maintaining the trackers to smoothen the reporting part
• Identify opportunities for automating the reports, snapshots and dashboards
• Make reports contextual and provide information based on target audience
• Ensure on-time and accurate delivery of reports, analysis and service requests
• Continually monitor trends, performance and assist managers in making process improvements
• Be able to generate, maintain, consolidate and track various daily/weekly/monthly MIS reports
• Ensure individual and process-wide performance data is captured and provide operational metrics to management as required
• Prepare dashboard and reports on a daily, weekly, monthly, quarterly & yearly basis
As MIS Analyst, You Have…
• Post-secondary diploma or degree (Masters is a plus)
• Knowledge of data analytics and data modeling
• Knowledge of VBA & SQL is required
• Advanced G-Suite Excel skills, BI tools, creating formulas, vlook up, and dashboard reports
• 3-5 years of MIS/Analysis/Dashboard building experience
• Must have 3-6 years of reporting experience
• Additional Tableau/BI certifications is a plus
• Superior attention to detail and strong data orientation
• Possess the ability to adapt well and learn new tools/ techniques quickly
• Ability to work with a diverse range of requirements
• Possess strong problem solving and reasoning abilities
• Strong ability in automating repetitive tasks
• Good logical reasoning with the ability to analyze and process large scale information
• Exceptional communication skills (verbal and written) and decision-making abilities
• Proven ability to quickly establish credibility, trust, and support within all levels of organization
• Ability to plan, organize, and manage a variable workload and meet schedules with accurate results
• Innovative thinker with ability to drive change and effectiveness through automation and process excellence
• Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations
• Availability to work night shifts to align with US or UK clients