Director – Product Management - DME

CareCentrix is a company focused on delivering innovative healthcare solutions, and they are seeking a Director of Product Management for Durable Medical Equipment (DME). This role involves leading the product strategy, collaborating with cross-functional teams, and ensuring the product portfolio aligns with client needs and market demands.

Responsibilities:

• Partnering with Product Owner and leadership to execute product strategy aligned with organizational and market demands
• Drive solution development to improve patient outcomes, strengthen customer loyalty, and deliver measurable profitability
• Collaborate cross-functionally with CareCentrix teams to identify integration opportunities, share insights, and advance initiatives that enhance product performance
• Refining and communicating clear value propositions
• Developing strong business cases to support strategic initiatives
• Incorporating customer feedback into product enhancements
• Maintaining competitive intelligence and market awareness
• Lead client implementations and oversee end-to-end product strategy to support growth, retention, and profitability
• Drive cross-functional collaboration to identify opportunities and execute roadmap initiatives that promote innovation and operational efficiency
• Serve as product lead for JOC client engagements, contributing to contract strategy, P&L oversight, ROI analysis, and high-impact projects
• Manage the product lifecycle, including enhancements, issue resolution, and risk escalation
• Ensure product quality and compliance across all markets and lines of business
• Partner with internal teams to support initiatives and foster accountability and continuous improvement
• Work with leadership to achieve key performance metrics for network providers, ensuring clinical quality and performance standards are met
• Support additional strategic initiatives and responsibilities as needed

Requirements:

• Bachelor's degree required
• 7+ years of progressive healthcare experience, including 3+ years in project management
• Specialized knowledge of Durable Medical Equipment (DME) required
• Proficiency in Salesforce, Microsoft Office Suite (Excel, Visio, PowerPoint), and Tableau
• Strategic and operational leadership with the ability to drive efficiency, manage change, and execute complex initiatives
• Financial acumen, including interpreting P&L results and aligning strategy to measurable outcomes
• Proven leadership, coaching, and stakeholder influence skills
• Strong communication and presentation abilities
• Innovative thinking with the ability to navigate ambiguity and solve complex problems