Product Adoption Manager

Taulia is a fintech company that is part of the SAP group, aiming to revolutionize financial technology for businesses. The Product Adoption Manager will drive the adoption of SAP Taulia's Cloud ERP solutions by guiding customers through self-service implementation and ensuring they realize the value of the solutions offered.

Responsibilities:

• Articulate the value proposition of SAP Taulia’s Working Capital Solutions to customers, conducting presentations and discussions to understand their goals and challenges
• Guide customers through the self-service implementation materials, providing expert support on the technical configuration steps required to activate their SAP Taulia solution
• Act as a trusted advisor, collaborating with customers throughout their self-service onboarding journey
• Collaborate with customers to analyze and define their business requirements, processes, and objectives, ensuring the solution meets their specific needs
• Develop and maintain a deep understanding of the self-service implementation materials to effectively guide customers and troubleshoot issues
• Assist in configuring and testing SAP Taulia solutions on the customer’s system as needed to support the self-service model
• Work closely with internal SAP Taulia teams, including Product and Marketing, to provide feedback from customers and contribute to the improvement of the self-service materials and overall customer experience
• Provide knowledge transfer and support to customer end-users to ensure they are comfortable and proficient with the activated solution
• Self-starter with the ability to build a scalable methodology to enable SAP Taulia solutions
• Drive customer enablement, onboarding, and engagement
• Develop adoption strategies (training, communications, in-product guidance)
• Partner with product owners to ensure features are usable and sticky
• Measure adoption metrics (activation, utilization, time-to-value)
• Support change management at customer organizations
• Key Success Metric: Realized business value from the solution, measured in adoption rates and customer satisfaction

Requirements:

• 3-6 years of SAP experience, or less if complemented by related experience in FinTech
• Strong understanding of Fintech and Working Capital Solutions, with prior experience in Working Capital, Cash Management, or Trade Finance
• SAP functional FI-AR, FI-CA, FI-AP – Configuration and business processes within SAP Cloud ERP
• Excellent communication skills, with the ability to explain both the business value and technical steps to a variety of audiences
• Consultative mindset with the ability to discover value opportunities and guide customers to successful outcomes
• Self-motivated and detail-oriented with a demonstrated ability to manage multiple customer engagements simultaneously
• Demonstrated problem-solving and troubleshooting skills, particularly in a customer-facing environment
• Fluency in English
• Experience in a pre-sales, solution consulting, or technical consulting role is highly desirable
• Familiarity with SaaS solutions, technology, and architecture
• Experience in creating or delivering customer training