Telephony Business System Analyst

The AES Group is seeking a Telephony Business System Analyst for a part-time, six-month contract role. The primary responsibilities include assisting in the development of a Statement of Work, participating in business requirements gathering, and ensuring the accurate documentation of systems requirements.

Responsibilities:

• Assist in developing a Statement of Work for a System Integrator to implement a new UC platform
• Participate in business requirements gathering sessions with business analysts and other stakeholders
• Analyze business requirements in order to create detailed systems requirements documentation (SRD), document process flows, and perform system impact analysis
• Identify and document functional and non-functional systems requirements, ensuring SRD is delivered to the development team
• Identify stakeholders and consult with appropriate IS partners to design solutions for regulatory reporting requirements
• Facilitate design sessions between developers, business analysts, and testers to construct solutions that meet business needs and project goals
• Initiate peer review discussions and incorporate feedback into systems requirement documents
• Design screen and user interface mockups for requirements documents to assist development teams in building screens
• Provide assistance to business analysts, testers, and developers to support the accurate creation of business requirements documentation, test cases, and code/configuration of solutions
• Track deliverables and key activities and provide estimates for completing system requirements
• Conduct requirements walkthrough with development and testing teams. Ensure clarification and understanding on all requirements
• Review coverage of test conditions and prioritize test scenarios for QA team
• Review defects and develop corrective action plan
• Assist with the management of change control requirements documentation through the use of a tool for requirements management
• Explore diverse perspectives and consistently behave sensitively toward differences in cultural norms, expectations, and ways of communicating. Work effectively with others who have different perspectives, backgrounds, and/or work styles

Requirements:

• Assist in developing a Statement of Work for a System Integrator to implement a new UC platform
• Participate in business requirements gathering sessions with business analysts and other stakeholders
• Analyze business requirements in order to create detailed systems requirements documentation (SRD), document process flows, and perform system impact analysis
• Identify and document functional and non-functional systems requirements, ensuring SRD is delivered to the development team
• Identify stakeholders and consult with appropriate IS partners to design solutions for regulatory reporting requirements
• Facilitate design sessions between developers, business analysts, and testers to construct solutions that meet business needs and project goals
• Initiate peer review discussions and incorporate feedback into systems requirement documents
• Design screen and user interface mockups for requirements documents to assist development teams in building screens
• Provide assistance to business analysts, testers, and developers to support the accurate creation of business requirements documentation, test cases, and code/configuration of solutions
• Track deliverables and key activities and provide estimates for completing system requirements
• Conduct requirements walkthrough with development and testing teams. Ensure clarification and understanding on all requirements
• Review coverage of test conditions and prioritize test scenarios for QA team
• Review defects and develop corrective action plan
• Assist with the management of change control requirements documentation through the use of a tool for requirements management
• Explore diverse perspectives and consistently behave sensitively toward differences in cultural norms, expectations, and ways of communicating. Work effectively with others who have different perspectives, backgrounds, and/or work styles
• Experience with telephony infrastructure preferred
• Experience with technical architecture diagrams preferred