Business Development Representative

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking a Business Development Representative to drive growth by qualifying leads and delivering exceptional customer service. The role involves working in a fully-remote, competitive sales environment to convert leads into new consignors.

Responsibilities:

• Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal
• Qualify marketing generated leads though daily outreach, while fielding inbound inquiries
• Pass qualified leads to appropriate sales channel to close into new consignment business
• Nurture leads through ongoing follow-up via phone/text/email
• Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps

Requirements:

• High degree of professionalism and excellent phone demeanor
• Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences
• Strong customer service, problem-solving, and analytical skills
• Excellent verbal and written communication skills
• Comfortability using software such as G-Suite, Email, SalesForce, CRM
• Self-motivation and drive to excel in fast-paced environment
• A solutions-focused mentality with a growth mindset
• Adaptability and openness to change
• Ability to commit to full-time hours (40 hours per week)
• Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday
• Familiarity with the luxury fashion marketplace
• Lead qualification experience