Senior Product Designer

QBench is modernizing the laboratory information management system market with a user-friendly lab operating system. They are seeking a Senior Product Designer to lead design efforts, ensuring high-quality user experiences through research, collaboration, and AI integration.

Responsibilities:

• Plan and run continuous qualitative research to deeply understand user needs, workflows, constraints, and unmet opportunities
• Translate raw findings into clear problem statements, opportunity areas, and design principles
• Build and socialize research artifacts (personas, journey maps, workflow diagrams) and contribute to a reusable, searchable research repository
• Ensure insights actively inform product and design decisions across the team
• Own the design of features from early concept through final UI and implementation readiness
• Produce wireframes, interactive prototypes, and high-fidelity Figma designs that clearly communicate behavior and intent
• Partner with Product and Engineering on scope, feasibility, and trade-offs
• Keep designs implementation-ready, scalable, and aligned to system patterns
• Plan and run usability testing to validate designs before and after release
• Identify usability and accessibility gaps; champion best UI/UX for the end user
• Iterate on shipped features based on research, analytics, and qualitative feedback
• Use AI tools (Claude, Figma Make) to accelerate exploration, ideation, content, and synthesis
• Generate first-pass wireframes, variations, and microcopy, then refine with human craft
• Apply AI to synthesize research and surface patterns; share reusable AI workflows with the team
• Transform research → design delivery by building working code prototypes with Claude Code, then moving smoothly between those prototypes and high-fidelity Figma designs
• Evolve the QBench design system (components, patterns, tokens, usage guidelines), keeping craft and consistency high
• Set, document, and maintain the team's Figma and design-system standards, and raise the bar over time, holding the work (yours and the team's) to it
• Reduce visual drift and one-off patterns; partner with Engineering on feasible, reusable components
• Own the outcomes here and delegate execution to our design contractor where it makes sense

Requirements:

• 6+ years in product design, ideally B2B SaaS in complex or technical domains
• Figma power user with deep mastery of auto layout, components/variants/properties, variables and tokens, responsive constraints, file hygiene, annotations, and Dev Mode handoff, plus the ability to set, document, and maintain the team's Figma and design-system standards
• A portfolio that demonstrates an exceptional craft bar across shipped, end-to-end work (concept, research, high-fidelity, shipped)
• Hands-on research and usability-testing experience
• Demonstrated use of AI tools in professional design workflows
• Excellent written and recorded communication; thrives remote-first
• Able to work within US-based time zones
• Experience in workflow-heavy or regulated industries
• Experience with LIMS, laboratory software, or complex B2B systems
• Track record evolving or leading a design system