Business Applications Analyst

Electric Power Engineers is focused on designing the grid of the future and is seeking a Business Applications Analyst. This entry-level role involves supporting, configuring, testing, and improving the company’s enterprise SaaS applications while collaborating with various stakeholders to ensure application reliability and alignment with business processes.

Responsibilities:

• Support the configuration and administration of enterprise SaaS applications, including ERP, CRM, HRIS, project management, collaboration, and workflow tools
• Assist with setup and maintenance of users, roles, permissions, approval workflows, fields, forms, reports, dashboards, and system settings
• Partner with business users to understand issues, document requirements, and translate business needs into system updates or configuration requests
• Help triage, research, and resolve application support tickets in partnership with business users, vendors, and other IT teams
• Participate in testing activities for system changes, enhancements, integrations, and project releases
• Document application configurations, support procedures, process flows, test results, and known issues
• Assist with data validation, reporting requests, and basic system analysis
• Support system upgrades, releases, and new feature rollouts by helping with testing, communication, documentation, and user readiness
• Coordinate with vendors and implementation partners to clarify requirements, troubleshoot issues, and validate delivered solutions
• Follow IT governance processes for change management, access management, security, documentation, and operational support
• Build knowledge of company business processes and become a trusted support partner for assigned applications over time

Requirements:

• Bachelor's degree in Information Systems, Business, Finance, Accounting, Computer Science, or a related field; or equivalent practical experience
• Strong interest in business applications, SaaS platforms, ERP systems, process improvement, and technology-enabled business operations
• Ability to learn new systems quickly and follow structured processes
• Strong analytical, problem-solving, and troubleshooting skills
• Good written and verbal communication skills
• Detail-oriented with the ability to document steps, requirements, issues, and outcomes clearly
• Comfortable working with business users, IT team members, and vendors
• Basic understanding of business processes such as finance, projects, sales, HR, procurement, or operations
• Willingness to learn application configuration, testing, support, and change management practices
• Internship, coursework, certification, or hands-on experience with ERP, CRM, HRIS, ticketing, reporting, or workflow systems
• Exposure to platforms such as Unit4, Salesforce, UKG, NetSuite, Oracle, Workday, Jira, ServiceNow, Monday.com, Power BI, or similar tools
• Experience creating documentation, process flows, test scripts, reports, or dashboards
• Basic understanding of data structures, integrations, APIs, or system administration concepts
• Experience working in a help desk, application support, business analyst, operations, finance, or project support role
• Interest in growing into a business systems, ERP, product owner, or enterprise applications career path