Sr IT Change and Release Analyst 

Blue Cross NC is a health insurance provider, and they are seeking a Senior Change and IT Release Analyst. This role is responsible for governing and executing the IT Change Management process, ensuring effective evaluation, authorization, and implementation of changes with minimal risk.

Responsibilities:

• Ensure ITIL Service Transition activities are governed, executed, and supported in alignment with the ITIL service model
• Drive process simplification, standardization, and continuous improvement across change and release enablement practices
• Collaborate on ServiceNow enhancements, including workflow improvements, automation opportunities, and reporting capabilities
• Partner with engineering and development teams to evolve change and release practices, supporting increased efficiency, automation, and alignment with modern delivery models
• Monitor and report on key Change Management metrics, providing actionable insights and recommendations to leadership
• Support audit and compliance activities through accurate, complete, and defensible documentation
• Facilitate CAB meetings, ensuring effective decision-making, readiness, and clear stakeholder communication
• Serve as a subject matter expert and resource to business partners and team members, providing guidance on change and release processes
• Review and validate change records for completeness, accuracy, CI alignment, and appropriate risk classification
• Monitor and report on key metrics and provide actionable insights to leadership
• Support audit and compliance activities with clear, defensible documentation