Field Service Engineer- Hematology- Tri-Cities, WA

Beckman Coulter Diagnostics is a global leader in clinical diagnostics dedicated to improving patient health. The Field Service Engineer will be responsible for troubleshooting, installation, and maintenance of diagnostic equipment, ensuring optimal performance and customer satisfaction.

Responsibilities:

• Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals
• Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers

Requirements:

• Associate's degree, Military experience, or High school diploma with equivalent experience
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
• Ability to travel, overnight, within territory or locations primarily Tri-Cities, WA and Hermiston, OR. Availability to travel overnight 15%
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50 lb, any other physical requirements
• 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
• A technical college major such as biomed, engineering, or related