Engineering Director, Business Applications

Thumbtack is a platform that helps millions of people confidently care for their homes, offering personalized guidance and AI tools for home improvement. The Engineering Director for Business Applications will lead the development of internal systems that enhance operational efficiency, focusing on Salesforce-centered workflows and transitioning to a broader internal platform that incorporates AI-enabled workflows.

Responsibilities:

• Work with business partners to understand high-value operational problems and turn them into clear technical direction for the team
• Lead BusApps beyond Salesforce-centered delivery into a broader internal platform for business workflows, including the AI-enabled workflows emerging across the company
• Build the path from promising local prototypes and agent experiments to production capabilities that business teams can adopt safely
• Own the operating model for application administrators, business application developers, and software engineers as the org expands its technical scope
• Set priorities in a way that keeps critical business work moving while creating room for durable platform investments

Requirements:

• Significant engineering leadership experience, including managing managers or senior technical leaders
• Ability to turn ambiguous business needs into clear technical strategy, durable roadmaps, and measurable outcomes
• Strong technical judgment for internal platforms that need to connect business workflows safely across multiple systems of record
• Experience leading internal platform or business applications teams that connect business workflows across systems of record
• Track record building high-performing teams through org design, role clarity, and leadership development
• Ability to earn trust with business partners while navigating priorities, tradeoffs, and adoption of new technical capabilities
• Practical experience bringing automation or AI-assisted workflows into production business processes, with the judgment to know where reliability, governance, and human review matter most