Customer Success Manager | US (d/f/m)

Luminovo is a company that builds software to power the electronics supply chain, and they are seeking a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across North America. This role involves working with customers throughout their lifecycle, from onboarding to renewal, and shaping the customer success strategy in a new market.

Responsibilities:

• Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal
• Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value
• Drive net revenue retention through upsell, cross-sell, and contract expansion
• Monitor customer health and engagement data to catch churn risk early
• Translate customer feedback into structured insights for our product and engineering teams
• Stay close to electronics industry trends and supply chain challenges affecting your accounts
• Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach

Requirements:

• Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets
• Comfortable running onboarding workshops and customer trainings
• Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations
• Analytical and data-driven in how you prioritize your portfolio
• Self-directed and energized by building something new — this is a ground-floor North American role
• Fluency in English is a must for this role
• experience or genuine interest in electronics, manufacturing, or hardware supply chains
• Spanish and French fluency are a huge plus