Staff Inbound Product Manager- AI

ServiceNow is a global market leader in AI-enhanced technology, transforming how organizations work. The Staff Inbound Product Manager will design and deliver product features, collaborate with customers and cross-functional teams, and drive product strategy to enhance customer value.

Responsibilities:

• Contribute to Product Strategy: Design and deliver product features for a fast-growing business unit and product portfolio. Collaborate with engineering to execute on strategies that deliver value to our customers
• Collaborate with Customers: Build relationships with customers through design programs and product advisory councils. Demo and present to existing and prospective customers. Champion the customer to the rest of the product management, sales and marketing organization to influence product strategy
• Drive Cross Company Outcomes: Work cross functionally with other product teams, to deliver joint product features to deliver value to customer across and outside of IT
• Win as a Team: Collaborate with a team of dedicated and engaged product managers with a collective goal of serving our customers

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of software product management, Software Asset Management, or Software Publisher Licensing experience
• Demonstrated leadership experience and strategic thinking operating at the scale of a large enterprise software product
• Comfortable with pivoting, learning fast and communicating with impact
• Be comfortable presenting to and communicating with customers
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience gathering and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions