Customer Service Specialist

Vintage Parts, Inc. is a global leader in managing slow-moving service parts inventory for various durable goods industries. The Customer Service Specialist is responsible for processing customer orders, maintaining customer databases, and ensuring high levels of customer satisfaction by effectively resolving issues and inquiries.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Build sustainable relationships and engage customers by taking the extra mile
• Learn all Customer Service processes and duties
• Ability to multi-task, set priorities and manage time effectively
• Notify the Returns Department on return parts via Return Authorization Requests
• Set up new customers and close dealers no longer franchised
• Make recommendations for improving efficiency and/or effectiveness of work instructions and departmental procedures that would benefit the company and its employees
• Able to flex hours as required for departmental coverage and business activity
• Perform all other duties as directed by management

Requirements:

• High School diploma or equivalent
• Strong phone and verbal communication skills along with active listening
• Working knowledge of Internet Explorer and Microsoft Office and its programs-primarily Excel and Word
• Willingness to work in other areas in company for training purposes
• Comfortable using online systems, email, and customer database platforms
• Ability to work well with others in a team environment
• Ability to multitask, prioritize, and manage time effectively
• Must have a reliable internet connection and a quiet, professional workspace suitable for remote work if applicable
• Previous experience in a customer service role preferred