Information Technology Specialist (Systems Analysis/Applications Software)

USAJOBS is seeking an Information Technology Specialist in the IT - Taxpayer Services and Online Accounts division. The role involves developing software applications, managing project plans, and resolving critical IT issues to support the IRS's mission.

Responsibilities:

• Develop software applications that include developing/updating/maintaining relational databases
• As part of a large mission, draft project plans for a multifunctional development project in software analysis, design, development and implementation
• Identify resource requirements in conjunction with a major national project and assign tasks to project members; report progress; ensure customer and management involvement throughout the software development process
• Resolve critical issues involving an IRS IT mission, affecting the configuration of the IT infrastructure and coordinating the demonstration of new and enhanced applications to customers and management
• Identify and correct weaknesses in critical performance parameters, and variances in achieving cost, schedule, and performance goals involved with a major national project

Requirements:

• A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education
• Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program
• Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service
• One year of experience refers to full-time work; part-time work is considered on a prorated basis
• To qualify for this position, you must meet the qualification requirements outlined below
• You must have Information Technology related experience demonstrating each of the following nine competencies: 1) Attention to Detail, 2) Customer Service, 3) Decision Making, 4) Information Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8) Team Work and 9) Technical Competence
• You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service
• Specialized experience for this position includes leading or coordinating IT projects, application-related efforts, operational initiatives, or system-related activities that affect multiple users, teams, programs, or business processes
• Applying advanced IT principles, concepts, methods, and practices to evaluate requirements; resolve technical issues; guide system, application, or code testing and configuration decisions; and ensure technical documentation and federal cybersecurity, privacy, or regulatory requirements are addressed
• Engaging customers, stakeholders, users, product or business owners, and technical teams to define business or technical requirements, communicate technical impacts, and guide delivery of secure, reliable, scalable IT solutions
• Evaluating system, service, or application performance, availability, reliability, security controls, usability, and operational effectiveness; identifying risks, issues, defects, or gaps; and leading corrective actions or improvement efforts
• Analyzing competing technical approaches and providing authoritative recommendations to management, stakeholders, or IT specialists on the selection, design, configuration, implementation, or improvement of IT solutions with organizational impact
• Administering, configuring, monitoring, tuning, and maintaining enterprise Microsoft SQL Server database environments supporting production and contact center operations systems
• Designing and managing high availability and disaster recovery configurations, including database clustering, replication, failover, backup, recovery, and performance optimization activities for mission-critical operational and customer interaction platforms
• Designing, developing, maintaining, and troubleshooting ETL (Extract, Transform, Load) processes and data integration workflows supporting enterprise reporting, contact center operational metrics, workforce management, and customer interaction data needs
• Developing and optimizing complex SQL queries, stored procedures, views, functions, and data models to support operational reporting, analytics, business intelligence requirements, and contact center performance analysis activities
• Collaborating with technical teams, business stakeholders, analysts, and leadership to identify, develop, and deliver data solutions supporting customer service operations, business performance analysis, workforce management, and operational decision-making activities
• Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting, customer experience reporting, and operational performance measurement activities
• Applying database security, access controls, auditing, data governance, and data integrity best practices within enterprise and customer service operational environments
• Troubleshooting and resolving database performance, connectivity, data quality, and integration issues across interconnected operational support systems, reporting platforms, and customer interaction technologies
• Applying DevSecOps, change management, automated deployment, version control, and enterprise lifecycle management practices in support of database and data integration environments
• Providing technical leadership, guidance, and support for database administration, data integration, reporting solutions, operational analytics initiatives, and contact center data environments
• Minimum age for federal employment is 18 years old, or at least 16 years old and have graduated from high school or been awarded a certificate equivalent to graduating from high school; or completed a formal vocational training program; or received a statement from school authorities agreeing with your preference for employment rather than continuing your education
• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship
• Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so
• Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S