Associate Product Manager - Marken

UPS is a Fortune Global 500 organization that is seeking an Associate Product Manager for Marken to help build their transportation management system, MxTMS. This role involves working closely with a Product Manager to translate product strategy into actionable tasks for development teams while ensuring quality and user engagement throughout the process.

Responsibilities:

• Partner with the Product Manager to break down product strategy into well-scoped specs, user stories, and acceptance criteria — and critically evaluate them to catch misaligned assumptions before they get built
• Create wireframes and mockups using AI tools and Figma to communicate intent clearly and validate ideas early
• Facilitate backlog refinement and sprint planning to keep work well-sequenced and unblocked
• Serve as a primary point of contact for development teams on day-to-day questions, ensuring decisions stay aligned with the broader product direction
• Engage directly with internal stakeholders and customers to understand problems, pressure-test assumptions, and build shared clarity on what we’re building and why
• Contribute to continuous discovery by synthesizing user insights into clear opportunity framing — knowing what questions to ask and what to do with the answers matters more than any specific research method
• Help evaluate tradeoffs between scope, quality, and timeline and communicate those tradeoffs clearly
• Guide testing strategy to ensure quality is embedded throughout the development process, not bolted on at the end
• Own Marken’s Pendo implementation for MxTMS — defining tagging strategy, building out instrumentation, and establishing a rhythm of behavioral insight that actively informs what we build next
• Go beyond reporting: turn analytics into sharp observations and recommendations that drive prioritization decisions

Requirements:

• 1–3 years of experience in a business analyst, associate product manager, or similar product-adjacent role
• Strong product intuition — you think about problems before solutions and care about building the right thing, not just the next thing
• Excellent written and verbal communication; you can translate complexity into clarity for engineers, stakeholders, and executives alike
• Comfortable working at the detail level — writing specs, mapping user flows, and documenting edge cases — without losing sight of the bigger picture
• A genuine enthusiasm for using AI tools to work smarter and move faster
• Working familiarity with APIs and data concepts; you don't need to write code, but you can hold a substantive conversation with a developer about how systems work
• Collaborative by default, curious by nature, and a disciplined critical thinker
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Experience with any of our core toolset: Pendo (analytics), Aha! (roadmapping and user research), Azure DevOps (backlog management), or Figma (design and prototyping) — most can be learned on the job
• SQL proficiency — the ability to query data directly is a meaningful advantage in this role, even as AI tooling continues to lower that bar
• Familiarity with Power BI; you'll collaborate with our internal reporting teams to build out dashboards and operational reports
• Background in logistics, supply chain, healthcare, or other operationally complex B2B environments
• Exposure to agile delivery methods and working in cross-functional product teams