CUSTOMER SERVICE SPECIALIST - CLINIC TEMP

Mesa County is seeking a Customer Service Specialist to provide support in a public health clinic. The role involves serving clients, assessing their needs, and ensuring proper administrative processes while maintaining confidentiality and compliance with regulations.

Responsibilities:

• Performs a wide variety of duties including serving clients, customers, and staff on the telephone and/or in person
• Provides administrative and technical support
• May determine eligibility for services to clients as mandated by state and federal regulations
• Assess client needs and provide appropriate education and referrals
• Provide consumer-focused service by showing compassion, providing a safe environment, and building trust with clients
• Create an inviting environment to clients by providing excellent, cheerful, service
• Assist clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information on services provided
• Think critically to create a functional front-office environment for clients and co-workers
• Maintain client confidentiality and perform all duties in a manner consistent with HIPAA rules and regulations
• Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately
• Coordinate collection of data to ensure proper billing information is obtained as well as demographic information for download into respective software (such as iCare, CIIS)
• Collect, receive, and reconcile revenue
• Utilize practice management software appropriately
• Develop and maintain in-depth knowledge of practice management software and supporting software such as CIIS
• In-depth knowledge of insurance payers and ability to process payments accordingly
• Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month
• Receive and prepare clients: prepare necessary lab documentation; determine financial ability to pay for services by verifying and calculating income; communicate appropriate payment plan; review documentation for accuracy and completeness
• Perform appropriate charting and documentation
• Assure accuracy and completeness of client documentation and services rendered
• May be required to provide translation or interpretation for Spanish speaking clients if bilingual; bilingual capabilities desired
• Front line eyes and ears for fraud and identity theft
• Immediately report suspected fraud or identity theft to the supervisor
• Requires analytical thinking and problem solving to assist staff handle situations and questions as they present themselves
• Oral and written communication must be clear and effective
• Other related responsibilities as assigned

Requirements:

• High school diploma or GED
• More than 3 years experience
• Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job
• Bachelor's degree preferred
• bilingual capabilities desired