***Only qualified Business Analyst candidates located near Lansing, MI area to be considered due to the position requiring an onsite presence***
REQUIRED EDUCATION:
Associate's Degree
REQUIRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:
Experience as a Business Analyst (5+ years)
Experience as a BA working with applications built on salesforce
Experience in QA/Testing
PREFERRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:
Local State or Federal government experience
Azure Devops
FedRAMP
HIPAA
Nice CXone or other contact center suite
Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective
Familiar with industry standard (including Legacy Core and Emerging technologies) business process mapping and reengineering
A certain degree of creativity and latitude is required
Has knowledge of commonly used concepts practices and procedures within a particular field
Familiar with relational database concepts and client-server concepts
Ability to organize evaluate and present information effectively
Ability to analyze synthesize and evaluate a variety of data for use in program development and analysis
Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented
Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word Excel PowerPoint Outlook)
Ability to meet competing deadlines
Strong data management skills
Experience in process improvement project management and data management
This position functions as a behavioural health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the business processes housed in the BH CRM. This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing business processes into the BH CRM. This position will involve business process mapping, translating business needs into development requirements, creating program guidance, job aids, and webinar content and web-based trainings, and coordinating technical assistance learning sessions as directed. This position will also monitor program and account data.
JOB RESPONSIBILITIES:
Reviews analyze evaluates and prioritizes business and user needs
Triage user requests and tickets assign priority and severity and communicate effectively to all stakeholders
Maintain and prioritize CRM inbox communications
Draft and send communications to users and specific audiences related to business process upgrades timelines system changes or anything relevant to the system
Formulates systems to parallel overall business strategies
Prepares solution options risk identification and financial analyses such as cost/benefit ROI buy/build etc
Writes detailed description of user needs program functions and steps required to develop or modify computer programs
Prepare and document Functional and Technical Specifications for reporting and data warehouse work Assist with business warehouse/intelligence support and enhancements
Assist with developing and drafting RFPs
Assist in deployment and management of end-user reporting tools and platforms
Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions
Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions
Reviews analyze and evaluates business systems and user needs
Formulates systems to parallel overall business strategies
Relies on limited experience and judgment to plan and accomplish goals
Performs a variety of tasks
Works under general supervision; typically reports to a project manager
Attends all BH CRM meetings as appropriate and assigned
Assist QA/Testing team when required by volume of work
