Business Analyst

Trissential is seeking a Business Analyst to join their client's team and support the SNAP-E program, a strategic initiative focused on advancing ServiceNow AI, automation, and digital workflow capabilities. The role involves collaborating with stakeholders and technology teams to drive meaningful transformation and contribute to high-impact enterprise initiatives.

Responsibilities:

• Lead requirements gathering workshops, discovery sessions, and stakeholder interviews
• Document business requirements, functional specifications, process flows, use cases, and user stories
• Analyze current-state and future-state business processes to identify improvement opportunities
• Partner with ServiceNow developers, architects, and governance teams to ensure requirements are clearly understood and delivered successfully
• Facilitate backlog grooming, prioritization, sprint planning, and Agile delivery activities
• Support implementation efforts involving AI, automation, and workflow solutions within the ServiceNow platform
• Coordinate User Acceptance Testing (UAT) activities and support business validation processes
• Track project risks, dependencies, issues, decisions, and action items throughout the project lifecycle
• Support change management, organizational adoption, and communication activities
• Maintain project documentation, process artifacts, knowledge transfer materials, and business analysis deliverables

Requirements:

• 5+ years of Business Analyst experience supporting enterprise technology initiatives
• Strong experience working within Agile and Scrum delivery environments
• Expertise in business process analysis, requirements gathering, and requirements management
• Experience writing detailed user stories, acceptance criteria, and business documentation
• Excellent communication, facilitation, presentation, and stakeholder management skills
• Strong analytical thinking, problem-solving, and critical-thinking capabilities
• Ability to collaborate effectively with both technical and non-technical audiences
• Experience supporting complex technology projects from requirements through implementation
• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent professional experience
• Experience supporting ServiceNow platform initiatives or enterprise workflow platforms
• Experience supporting AI, automation, or digital transformation programs
• Utility or energy industry experience
• Experience participating in large-scale enterprise modernization projects
• Strong understanding of process optimization and organizational change management
• Experience collaborating with governance, compliance, or enterprise architecture teams
• CBAP, PMI-PBA, or equivalent Business Analysis certification preferred
• Agile, Scrum, or Product Owner certifications are a plus