Client Specialist

Company Description

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Benefits

At Avery Dennison, some of the great benefits we provide are:

• Comprehensive Healthcare: Comprehensive medical, dental, and vision insurance options designed to support the physical well-being of you and your family.

• Retirement Security: A robust 401(k) matching program to help you invest and secure your long-term financial future.

• Paid Time Off: Generous paid time off, including vacation days, holidays, and personal days to ensure work-life balance.

• Wellness Programs: Comprehensive wellness resources and incentives aimed at supporting mental, emotional, and physical health.

Job Description

Working autonomously, regularly exercising independent judgment and discretion with limited supervision, the Client Specialist is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. This position operates as an individual contributor who serves as the primary point of contact for a major, significantly high-revenue assigned client. The successful candidate provides day-to-day client relationship management, which includes autonomously negotiating and committing to client deliverables and independently investigating and resolving client concerns on behalf of the company.

Key Responsibilities

• Serve as the primary day-to-day relationship manager and main point of contact between the assigned major, high-revenue client and internal departments.

• Manage one or more client accounts with several million dollars in annual revenue by mastering the client’s business processes and organization to provide excellent service.

• Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and workflow issues.

• Work closely with the client and internal Sales, Creative, IT, and Operations departments to establish clear, concise project specifications and production requirements.

• Evaluate and determine when committing to expedited, un-billed shipping methods or print production overtime is necessary to meet client-dictated timing and delivery requirements.

Qualifications

• Bachelor's degree in business, marketing, or a similar field, combined with at least 3 to 5 years of related business experience or training in client service.

• Must possess the ability to be diplomatic with challenging clients, showing excellent oral, interpersonal, and written communication skills to effectively present information to groups and management.

• Ability to work in a collaborative, participative, and team-oriented environment, managing projects independently from inception through final delivery in a fast-paced setting.

• Strong organizational skills with the ability to manage multiple projects concurrently, delivering successfully against deadlines with a keen attention to detail to ensure the highest quality of deliverables.

• Skilled in effectively utilizing a variety of software programs including PowerPoint, Outlook, Excel, Access, Word, ERP, and retail or client-specific proprietary systems.

Additional Information

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.

Identity Verification Notice

To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.