Human Resources Support Technician

Salary: $21.64

 

Job Overview

This position is responsible for the technical and administrative aspects of a human resources operations, such as recruitment, onboarding, verifying credentials, keeping accurate records of certifications, as well as classified information, processing benefits, updating personnel files/ records and managing human resource data in the automated systems.

Ideal Candidate

We are seeking a customer-focused, detail-oriented professional who thrives in a fast-paced environment and is passionate about providing an exceptional onboarding experience for new employees.

The ideal candidate will:

• Deliver outstanding customer service while building positive relationships with new hires and hiring departments.
• Demonstrate strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
• Maintain a high level of accuracy and attention to detail when reviewing and processing onboarding documentation.
• Handle confidential information with professionalism and integrity.
• Communicate effectively, both verbally and in writing.
• Adapt quickly to changing priorities and identify solutions to routine issues.
• Work collaboratively as part of a team while taking ownership of assigned responsibilities.
• Be proficient in Microsoft Office applications and comfortable learning HR systems and technology.

Experience in human resources, onboarding, administrative support, or a customer service environment is preferred.

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

• Reviews, approves, and submits a variety of correspondence, notifications, forms, meeting minutes, and related documents in order to communicate information to staff and employees.
• Audits, establishes, and maintains human resources files and associated records and systems in order to provide documentation of activities and comply with Department/Agency records management operating policies and procedures.
• Provides a wide range of human resources support activities such as informing others concerning the correct policies, procedures, guidelines, forms, formats and information to be provided to accomplish human resources related activities.
• Oversees and assists submitting agencies/departments with changes.
• Coordinates and monitoring pre-employment screenings required such as background checks, physicals, and any additional screenings required.
• Manages, maintains, and executes a seamless new hire onboarding/hiring process for internal and external candidates.
• Processes complex transactions related to assigned human resource functional area.
• Responds to questions concerning human resources programs, interprets basic policies and procedures, and provides information for the resolution of problems.
• Compiles and analyzes routine human resources data such as personnel actions, reports, charts, and spreadsheets to facilitate administrative decision making.
• Performs HRIS data entry and personnel file maintenance.
• Assists employees and supervisors with basic interpretation of HR policies and procedures.
• Assists with new-employee orientations. Maintains confidential personnel files and personnel actions.
• Prepares job postings.
• Responds to subpoenas, public records requests, reference checks and verifications of employment status.
• Assists the manager and senior professional staff with HR projects. 
• Assists with benefits administration.  

Job Specifications

• Knowledge of general office policies, procedures and practices.
• Knowledge of the principles, practices and procedures of administration, including human resources law, rules, policies and procedures.
• Ability for appropriately following up and completing assignments and tasks, while paying close attention to details and set processes.
• Ability to manage time and resources in a fast-paced environment to appropriately prioritize and complete identified tasks, goals and objectives.
• Ability to identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• A good command of both written and oral communication. 
• Ability to interact with various levels of management and the public courteously and tactfully.
• Ability to verify data, analyze information, run reports and perform accurate computations including basic mathematical calculations. 
• Ability to take initiative and work independently with confidence.
• Ability to be adaptable to changing situations and environments, with the capability to take instruction from multiple, senior-level staff members.
• Ability to maintain confidentiality and handle confidential records/data information.
• Ability to work in a team environment. 
• Proficient computer skills in MS Word, Excel, Outlook and various background screening and software applications, databases and technologies.

Physical Requirements

• Employee will be located in an office environment, regularly required to sit and talk.

Work Category

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Minimum Qualifications Required

• Graduation from high school or possession of a GED certificate; AND 
• Two years of office/clerical support experience preferably in a Human Resource department.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be before, during or after the emergency/disaster.