Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)

Sectra's Service Operations Center is the first line of defense for our customers — and the proving ground for the next generation of technical talent at Sectra. We're looking for a Service Operations Engineer who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.

As a Service Operations Engineer, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day — a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.

What you'll do

• Provide first-line support and triage incoming requests and tickets across our key operational platforms
• Support and enhance operational readiness processes related to project maintenance and service delivery
• Use AI and automation to improve efficiency, scalability, and reporting capabilities
• Coordinate with vendors and internal teams to resolve issues beyond first-line scope
  

Who you are

• You have 2–5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
• You act with confidence and ownership — you don't wait to be told to pick up a problem
• You're naturally curious and enjoy learning how systems work and solving technical problems
• You bring a strong willingness to learn and develop new technical skills
• You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
• You're comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
• You have proficient, hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
• You communicate clearly and work well with both technical and non-technical individuals
  
• You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
  
• You enjoy collaborating with others and contributing to a team-oriented environment
  
• Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required\

Why Sectra

• Contribute to technology that supports critical areas of healthcare and patient care
  
• Get hands-on first-line ownership of real customer issues from day one — no sitting on the sidelines
  
• Join a collaborative organization focused on learning, mentorship, and professional growth
  
• Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
  
• Work alongside experienced professionals who are invested in helping you grow and succeed

Compensation and benefits

• Salary range: $70,000–$95,000, based on experience and qualifications
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid parental leave
  
• Retirement plan with company match
  
• Ongoing learning and professional development opportunities
  
• Collaborative and supportive team environment

Equal Opportunity Employer
Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.