Funding Consultant

The Funding unit within the Financial Services Department is responsible for monitoring and receipting specific wire payments for all payroll platforms. The team maintains accounts with major domestic and international financial institutions allowing clients to wire funds between banks in order to fund payroll. The department also monitors and actions all high risk, high value clients ensuring funds are received. This role contains both specific daily/monthly requirements and project work. A successful candidate must be knowledgeable on a variety of topics, good at networking (personable) and able to work both as a team player and autonomously with minimal supervision. The Funding Consultant is responsible for all daily operations, support and development of ADP's Financial Services Funding Team in coordination with Management.

The Funding Consultant will act as the subject matter expert for any project initiatives as well as be the point of escalation in the absence of the Manager for all critical and sensitive issues. In addition to projects this role will focus on workflow oversight, support, and performance management of the Funding Team. Other duties will include coaching of staff, BPI, reporting and liaising with other ADP business units on behalf of IMMS.

 

Operations & BPI

• Coordinate with Leadership and support all daily functions for department.
• Identify plan and implement key Funding projects to improve processes and increase productivity and cycle time.
• Responsible for planning and overseeing projects that impact the teams’ processes and shared processes with further operational teams. Monitor and track project progress while keeping leaders and stakeholders informed.
• Maintain current processes related to Funding team while working on enhancements to benefit both the Team’s SLA and overall, Client experience. Work on relationship building with the strategic teams to lead Credit team’s digital & BPI project initiatives.
• Share updates with Funding team and ensure training is delivered, processes are documented, and enhancements meet compliance and policy regulations.

 

Coaching and Development

• Coaching associates on performance standard, soft skills, Individual Development Plan (IDP), succession planning, talent management and performance management. Design annual departmental objectives in line with corporate goals and divisional initiatives in collaboration with Manager. Regular reporting on performance trends and talent assessment with leadership.

 

Relationship Management

• Responsible for Relationship Management between internal and external clients, Canadian and International ADP stakeholders and global institutions.
• Maintain close working relationships with internal stakeholders and regularly coordinate with operational departments to resolve escalated client issues and obtain resolution.
• Interact with client's Controllers to review Funding thresholds and account health.

 

 

 

 

Case Resolution

 

• Ensure all case management and documentation is accurate and in accordance with preset SLAs. Review and oversight on use of current ADP CRM Tool. Management of business process and definition of SLAs for all offerings by the Funding Team.
• Senior point of escalation for client issues in absence of Manger and providing timely resolution via collaboration with internal and external clients, ADP stakeholders, senior management and business partners.
• Actively manage all Funding SOX, audit and internal controls. Maintain accurate Cash Forecast and minimize variance.
• Ensure appropriate and up-to-date information is reflected in the Weekly Funding Reports and reconciliations.

Education:

• Post Secondary Education or equivalent experience
• Finance/Banking and/or Leadership training preferred

 

Knowledge, Experience, and Skills:

 

Required:

• Advanced experience in operational processing and control procedures
• Project Management/implementation experience - demonstrated ability to co-ordinate work initiatives
• C. Literate (MS Office -- Advanced on all components)
• Coaching/mentoring and experience and performance management ability
• Well-developed presentation skills, with experience in providing presentations to large groups
• Proven ability to work in a deadline driven environment committed to team-work and compliance

 

Preferred:

• Minimum 5 Years business experience with a background in Financial Services or Insurance industry
• Experience in quality and client focused leadership expectations
• Strong operational knowledge of ADP products sufficient to understand a full spectrum of client issues 

 

Attributes:

• Results accountability for self and others
• Strategic thinking and execution
• Organized and detail oriented
• Communication -- large scale both written and spoken
• Problem solving/Escalation management
• Business acumen/Executive presence
• Ethics and integrity
• Active collaboration and relationship management
• Judgement/Emotional intellect
• Leadership without Authority
• BPI Lean Six Sigma Experience