Senior Associate, Assistance Centre Billing (6 Months Contract)
Kuala Lumpur, Kuala Lumpur, Malaysia
Contract
1 week ago
Key skills
Collaboration
About this role
About the role
The team functions as the final station in the Quote -To-Bill <OTB> cycle before Billing is sent to the external clients. The effectiveness of this Team will facilitate the management of the working capital for the support countries and provide a streamlined connection to the external Clients. This position serves to process claims from Providers and turn these into Billings, incorporating appropriate case fees in a timely and accurate manner.
Key responsibilities
• Support Manager to achieve business objectives
• Process claims and issue invoice as per approved guidelines and procedures accurately, timely and completely
• Understanding and trouble shoot Claims & Billings related queries
• Initiate & implement continuous improvement effort within support areas
• Ensure data integrity and accuracy
• Maintain good collaboration across Business Lines and Functions
• Support Manager in special projects/adhoc task
• Achieve various KPIs measuring performance indicated above
• Any other duties within the Claims & Billings department, as assigned
About you
- At least 1 year of working experience in handling claims and billing in client-facing function
- Fresh graduate is encouraged to apply
- Experience in multicultural, multi-tasking & shared services environment would be advantageous
- Experience within the considered geographical territory (optional)
- Degree or Diploma in accountancy, business or equivalent
- Excellent written and spoken English