Program Director Hospitality Consulting

We’re hiring an experienced Program Director to provide overarching program governance and act as the single Program Authority for complex multi-country Oracle Hospitality transformation programs. 

Duties & Responsibilities

• Provide executive-level communication and strategic guidance to customer leadership while ensuring successful business outcomes.

• Ensure a single source of truth through integrated program plans, executive dashboards, and program registers.

• Drive go-live readiness, migration assurance, cutover governance, and stabilization across all properties.

• Coordinate Oracle Consulting, Product, Strategy, Support, and partner delivery teams to accelerate decisions and remove delivery blockers.

• Own program-wide risks, issues, decisions, actions, change control, and escalation management.

• Lead Steering Committees, Program Boards, Design & Decision Authorities, and executive stakeholder engagements.

• Establish a single governance model, executive reporting cadence, integrated milestone tracking, and cross-stream dependency management.

• Provide overarching Program Management Office (PMO) governance across multiple country delivery streams, serving as the Program Authority.

Undertake administrative activities, monitoring and reporting, and creating and delivering training content to support and ensure compliance with in-region and Project Management Office initiatives, tools, standards, and templates

Monitoring and review of in-region projects subject to Oracle Monthly Status Reporting, including submission of monthly Portfolio review materials

Management of concurrent and complex consulting engagement projects or programs; including complex, multi-site, and regional and global consulting engagements

Management of the installation, configuration, training, transitioning, and immediate support of Oracle Hospitality products, ensuring the use of the latest Oracle installation, configuration, and training standards and procedures, to the agreed project scope/deliverables, timeline and with quality outcomes

Contributing to and meeting regional revenue targets, with a focus on delivery lead time reduction and obtaining positive customer referenceability

Application and management of advanced stakeholder management strategies to support complex consulting engagements  

Validation and management of consulting engagement scope, verification of order documentation, customer credit status, and updating of Oracle internal reporting tools including project status, forecasting, internal financial and status reporting, and checklist tools

Preparation, collation, communication (written and verbal, in conjunction with identified customer stakeholders) and appropriate storing of project or program plans and schedules, meeting minutes, milestone progress reports, project status reports, risks and issue management logs, scope change documentation, other project deliverables, and other project or program files

Scheduling of and leading (in conjunction with identified customer stakeholders) project or program meetings related to consulting engagements

Scheduling of project resources with suitable skillsets

Timely and accurate verification of timecards and expenses reports related to consulting engagements and subsequent production of timely and accurate consulting engagement invoicing 

Oversee and manage escalation of Service Requests, Oracle Service Cloud tickets and enhancement requests

Oversee, resolve, and manage escalation of project risks and issues, including risks and issues escalated from project resources and other stakeholders

Remain current and familiar with Oracle product new releases and new features 

Necessities

Able to work remotely from home or from the base office

Willing to work overtime, overnight, weekends and public holidays as requested

Commitment to adhere to company standards, policies, and procedures

Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors

Willing to work with a wide variety of cultures and backgrounds 

Currently hold a valid passport

Knowledge and Skills – Fundamentals

10+ years of project/program management experience including leading large-scale enterprise transformation programs 

Tertiary qualification Information Systems or similar, Hospitality, Business, Event Management or Project Management field

Project management certification, especially PMI Project Management Professional (PMP)

Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean/Hindi etc.)

Proficiency with Microsoft Office suite of products in particular, Outlook, Excel, Word, Project, and PowerPoint

Proficiency with Zoom Meetings or similar video conferencing software

Knowledge and Skills – Desirable 

Knowledge of program management  

Knowledge of broader hotel operating procedures (events management, housekeeping, or finance, etc)

Previous experience in supporting hospitality software products 

Knowledge of other similar PMS systems 

Basic working knowledge of Networks, PC’s, and related peripherals 

Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity applications

Career Level - IC4

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