Key skills
PythonPerlShellBashLookerSparkHadoopAWSTerraformKubernetesDockerJenkinsAnsibleArgoCDNGINXOracleElasticsearchLDAPPrometheusGrafanaELK StackKibanaGitJiraConfluenceAgileScrumKanbanCollaboration
About this role
Key Responsibilities
• Troubleshoot and resolve production and non-production issues within
defined SLAs
• Assess incident severity and respond appropriately to minimize
customer impact
• Analyze system logs and debug issues to restore services quickly
• Perform root cause analysis (RCA) and recommend preventive measures
• Communicate incident status and updates to stakeholders effectively
• Deploy, monitor, and support application releases across environments
• Identify recurring issues, analyze trends, and propose long-term
solutions
• Automate manual processes to improve operational efficiency
• Participate in a 24x7 on-call rotation to ensure continuous support
• Work effectively in a fast-paced, high-pressure environment with
flexible schedules
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Required Skills & Experience
• 5+ years of hands-on experience in application support or cloud
operations
• Strong knowledge of operating systems: Linux (OEL, CentOS, Ubuntu,
Amazon Linux) and Windows
• Experience with middleware technologies: JBoss, Apache, Tomcat, NGINX
• Familiarity with DevOps tools: Jenkins, Terraform, Git, Ansible
• Scripting skills in Bash/Shell, Python, Perl, or Groovy
•
Knowledge of Kubernetes (K8), ArgoCD, HelmChart
• Knowledge & Experience on JIRA,Confluence.
• Solid understanding of networking concepts: DNS, firewalls, SFTP, file
systems, LDAP
• Experience with containerization technologies (e.g., Docker,
Kubernetes)
• Hands-on experience with monitoring tools such as Zabbix, Prometheus,
Grafana, ELK stack
• Experience working with AWS, OCI, or other cloud platforms
• Familiarity with collaboration tools like JIRA and Confluence
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Nice to Have
• AWS or other cloud certifications
• Experience with Agile methodologies (Scrum/Kanban)
• Knowledge of databases (Oracle or other RDBMS) and data migration
tools
• Exposure to big data technologies like Hadoop or Spark
• Experience with WebSphere, WebLogic
• Familiarity with Elasticsearch, Kibana, EMR
• Experience supporting tools like Informatica or Looker.