Customer Service & Operations Delivery Team Manager, AVP

Join us as a Customer Service & Operations Credit Delivery Team Manager

• This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities
• We’ll look to you to analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions
• You’ll enjoy considerable stakeholder interaction, managing relationships internally and externally, and making sure that delivery is in line with the operational requirements and aligned to customer and business needs
• We're offering this role at associate vice president level

What you'll do

As a Customer Service & Operations Credit Delivery Team Manager, you’ll be providing expertise in regulatory, system, process, product, or customer proposition impacts on your operations.

You’ll be leading the analysis of how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you’ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.

In addition, you’ll be:

• Reviewing credit documentation including loan applications, disclosures, and credit evaluations
• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Assisting with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech, and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes, and controls

The skills you'll need

To succeed in this role, you’ll need credit operations experience, and knowledge of practices and processes as well as emerging credit ops thinking. You’ll also bring knowledge of project management methodologies.

You’ll also need:

• The ability to lead and coach a team
• Knowledge of credit operations, process management, and products
• The ability to develop business and technical architectures
• An understanding of technology governance
• An understanding of internal and external regulatory frameworks

Hours

45

Job Posting Closing Date:

09/07/2026