Technician Assistant (Healthcare Focus)-Fixed Term, CIME-EA

Technician Assistant (Healthcare Focus)- Fixed Term

Department

Centre for Innovation in Medical Education (CIME)

Entity

Aga Khan University

Location

Nairobi, Kenya

Introduction

Founded in 1983 as Pakistan’s first private University, and fully chartered in Kenya since 2021, Aga Khan University (AKU) is a private, autonomous and self-governing international university, with 13 teaching sites in 6 countries over three continents. An integral part of the Aga Khan Development Network (AKDN), AKU provides higher education in multiple health science and social science disciplines and carries out research pertinent primarily to low- and middle-income countries. The University is both a model of academic excellence and an agent of social change. As a leading international institution dedicated to excellence and change, AKU operates on the core principles of quality, relevance, impact, and access.

 The Aga Khan University’s Centre for Innovation in Medical Education (CIME) aims to transform education in Nursing, Medicine, Dentistry and Allied Health professions in Pakistan and East Africa through partnerships and through raising expectations of what is possible in education, innovation, and learning through technology. It has the potential to become a regional leader and be on a par with the best simulation centres globally. The Centre intends on transitioning from being an ‘Excellent Centre’ to a ‘Centre of Excellence’ where teaching and learning are directly linked to improved practitioner performance and improved patient outcomes.

Applications are invited from qualified candidates for the position of Technician Assistant (Healthcare Focus) in CIME based in Nairobi, Kenya. The position holder will report to the Technician Associate, CIME, Aga Khan University Kenya.

Job Purpose/Summary

To ensure that simulation-based learning can take place by setting up spaces and maintaining physical equipment (simulators, AV, etc.) and to work with administrative and educational personnel to promote innovative technical solutions for the LMIC context, with a particular focus on healthcare assistants.

Key Roles and Responsibilities 

• Maintain equipment.

• Maintain an inventory of equipment.

• Set up and take down clinical spaces.

• Assist visitors, students, faculty, and staff in a professional and courteous manner.

• Create psychological safety for learners.

• Manage phone calls, emails, and correspondence promptly and efficiently.

• Deal with queries from the public and customers in line with the AKU’s communication guidelines.

• Maintain a filing system of records, equipment and activities, and retrieve information as and when required.

• Provide periodic reports as and when required.

• Collaborate with the administrative and educational team to ensure spaces are set up.

• Collaborate with educators to prepare materials and resources for simulation sessions.

• Participate in simulation scenarios and assist in coordination of educational programs and workshops.

• Provide healthcare assistant insight into the setup of the simulation centre.

• Complete any other duties assigned by supervisor.

Relevant Experience and Qualifications 

• KCSE with a minimum grade C or equivalent.

• Experience as a patient attendant.

• Experience in the homecare industry.

• Excellent written and verbal communication skills.

• Excellent time management and prioritization skills.

• Able to deal with conflict and de-escalate situations.

• Attention to detail, focused on providing a high quality experience to visitors and learners.

• Able to speak up if unsure or unhappy and ask for help if required.

• A team player who supports other team members.

• Invested in continuous improvement of self, others and the Centre.

• Able to reflect and show change in behaviour based on reflection and feedback.

• Excellent self-presentation.

• Ability to multitask.