Director of Relationship Management & Business Development

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Director of Relationship Management & Business Development will play a crucial role in supporting the Fiserv Debit Network, focusing on client engagement, contract negotiations, and industry insights.

Responsibilities:

• Develop and enhance executive client relationships with key clients including the top 100 clients
• Collaborate with various teams to drive business growth
• Create and implement strategic plans for long and short-term objectives
• Share market insights with key clients and act as the escalation path for issue resolution
• Generate and analyze business review data on a regular basis
• Assist merchants with improved authorization rates
• Submit and manage project requests to ensure completion within defined SLAs

Requirements:

• 5+ years of experience in managing large accounts with a focus on net new and add-on sales commitments and client retention, preferably in mid to large merchant environments
• 5+ years of experience in the debit payments industry
• Strong financial and data analysis skills
• Ability to travel up to 50% to client sites
• Advanced degree or additional certifications in relevant fields
• Experience in negotiating complex contracts and pricing models
• Proficiency in CRM and sales tools for effective client management