Customer Service Representative

Spade Recruiting is a growing recruitment and customer support organization that connects professionals with remote career opportunities across the United States. They are seeking a Remote Customer Service Representative to assist individuals requesting information about benefit programs, focusing on scheduling appointments and providing customer support.

Responsibilities:

• Respond to customer inquiries via phone, email, video calls, and online platforms
• Schedule and confirm virtual appointments
• Provide clear information about benefit programs and appointment processes
• Follow up with customers and send reminders
• Maintain accurate customer records and digital documentation
• Assist customers with basic online forms and account updates
• Communicate professionally while resolving customer questions
• Participate in virtual meetings, training sessions, and team collaboration
• Ensure timely follow-up and excellent customer service
• Support daily administrative and customer service operations

Requirements:

• High school diploma or equivalent
• Previous customer service or administrative experience is preferred but not required
• Strong verbal and written communication skills
• Basic computer proficiency and familiarity with online communication tools
• Excellent organizational and time management skills
• Ability to work independently in a remote environment
• Professional, dependable, and customer-focused attitude
• Customer Service
• Customer Support
• Appointment Scheduling
• Administrative Support
• Data Entry
• Email Communication
• Phone Support
• Virtual Assistance
• CRM Systems
• Microsoft Office
• Google Workspace
• Time Management
• Problem Solving
• Communication Skills
• Record Management
• Attention to Detail
• Remote Collaboration
• Organization