Key skills
Salesforce AdministrationSalesforce Certified AdministratorSalesforce User SupportSalesforce ReportingSalesforce AutomationData Integrity ManagementMicrosoft ExcelMicrosoft TeamsMicrosoft OutlookMicrosoft WordMicrosoft PowerPointPower BIDashboardingFood Brokerage Industry ExperienceFood Manufacturing Industry ExperienceFood Distribution Industry ExperienceBISalesforceCRMCommunicationSales
About this role
Acosta is a part of the Acosta Group, which is revolutionizing the North American foodservice industry. The Business Operations Analyst plays a critical role in maintaining and improving Salesforce to support sales operations, ensuring data integrity and user adoption across the organization.
Responsibilities:
- Provide CRM support to users across all levels of the organization
- Assist with: Call Entry, Account Maintenance, Opportunity Management, Objective Management, Dashboard and metric review
- Manage and resolve CRM Help Desk tickets in a timely manner
- Deliver user training and develop, update, and maintain training materials
- Administer Salesforce user accounts, profiles, roles, and permission sets
- Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules
- Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience
- Generate ad hoc and recurring reports to support business needs
- Develop and maintain Salesforce reports and dashboards
- Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution
- Ensure the accuracy, integrity, and overall quality of CRM data
- Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records
Requirements:
- High School Diploma/GED
- Associate Degree
- 2–4 years of hands-on Salesforce Administrator experience in a production environment
- Experience supporting sales teams, reporting, automation, and data integrity initiatives
- Experience providing Salesforce user support and resolving day-to-day system issues
- Ability to plan, prioritize and execute projects within deadlines
- High proficiency in Microsoft Excel
- Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
- Excellent written and interpersonal communication skills
- Ability to work with cross-functional teams, including developers, to implement solutions
- Excellent analytic and problem-solving skills
- Salesforce Certified Administrator preferred (or equivalent experience)
- Working knowledge of Power BI, including dashboarding and reporting, preferred
- Industry experience within food brokerage, food manufacturing, or food distribution preferred