FLEX Senior Manager, Product Manager

Marriott International is the world’s largest hotel company, and they are seeking a FLEX Senior Manager, Product Manager for Marriott Digital Services. This role is responsible for defining the product vision and roadmap for Salesforce capabilities, serving as a liaison between business stakeholders and technical teams to ensure effective delivery and user experience.

Responsibilities:

• Own one or more Salesforce product areas (e.g., Commercial Services website, mPortal, etc.)
• Define and maintain the product vision, roadmap, and backlog in alignment with MDS and Commercial Performance priorities
• Establish clear success metrics related to adoption, efficiency, and business impact
• Elicit, analyze, and document business requirements through stakeholder interviews, case intake, and process reviews
• Translate business needs into clear user stories, acceptance criteria, and functional specifications for development teams
• Map current‑state and future‑state processes, identifying gaps, dependencies, and opportunities for automation
• Ensure requirements are well‑scoped, prioritized, and feasible within Salesforce capabilities and governance standards
• Maintain a prioritized backlog, ensuring work is sequenced to maximize value and minimize risk
• Lead backlog grooming, sprint planning, and refinement activities with delivery teams
• Partner closely with Salesforce Administrators, Developers, and QA to clarify requirements and support timely delivery
• Participate in UAT planning and execution, validating that delivered solutions meet business expectations
• Act as the primary point of contact for business stakeholders related to assigned product areas
• Communicate roadmap updates, release impacts, and changes in a clear, structured manner
• Support change management and adoption efforts by contributing to training, documentation, and rollout planning
• Ensure solutions align with Salesforce best practices, security standards, and platform governance
• Identify opportunities to streamline processes, improve user experience, and reduce manual effort
• Gather feedback post‑release and use insights to drive iterative improvements

Requirements:

• Bachelor's degree preferred; 10+ years of relevant work experience required in lieu of Bachelor's degree
• 6+ years working as a Product Owner, Business Analyst, Product Manager, or similar role supporting business systems or digital platforms
• Strong experience owning backlogs, writing user stories, and partnering with technical delivery teams
• Practical understanding of Salesforce Service Cloud and Experience Cloud concepts, like objects and flows
• Proven ability to align diverse stakeholders around a shared product vision
• Excellent communication skills and comfort working in a matrixed organization
• Strong organizational skills with the ability to manage priorities, dependencies, and deadlines
• Familiarity with Agile/Scrum delivery models
• Comfortable working in a fast‑paced, evolving environment and navigating ambiguity