Director, IT Service Management | PAM Health Corporate

Overview

At PAM Health, we care for chronically and critically ill patients who require extended hospital care. PAM Health has over 80 hospital locations and employs over 11,000 people across the country. Our teams work together to deliver the highest level of compassionate care ensuring the best possible outcome for our patients.

  What can we offer you as a full-time employee? • Medical benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc• Comprehensive dental and vision benefits• Employee Assistance Program, including counseling, legal, and financial services• Flexible spending (FSA) and health savings (HSA) accounts• Life and Disability insurance benefits• Education/In-Service Opportunities including continuing education and tuition assistance• Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options • Auto, Home, Cell Phone, and Gym Membership discount offerings• Personal Travel Discounts• 401(k) plans and discretionary employer match• Generous Paid Benefit Time

Responsibilities

We are seeking a highly motivated and experienced IT Service Director to join our dynamic team. In this role, you will be responsible for overseeing the delivery and management of IT services, ensuring they meet the needs of the business and its users. You will play a key role in driving operational efficiency, optimizing service performance, and implementing best practices in IT service management (ITSM).

Qualifications

Education and Training: Bachelor’s Degree in Computer Science, Information Technology or Related field preferred. Hands on experience with ServiceNow, Remedy or another ITSM Tool. ITIL Certification preferred.

Experience: 3 to 5 years of experience in IT service management, including service delivery, incident management, change management and problem management.

About PAM Health

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

 

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.