Description

Schedule: Monday - Friday, 8:00am - 4:30pm, on-site.

Summary: Effectively collects past due balances on assigned accounts, high volume of outbound communications to reduce receivables and answer any questions a customer may have by performing the following duties.

Optimize customer satisfaction while mitigating credit risk.
Identify and attempt to collect past due amounts and follow up as required including phone calls.
Work with customers to finalize payments of any insufficient funds / returned checks.
Set up sub accounts as needed.
Recommend any write-offs.
Establish and maintain effective relationships with customers by providing quick resolution of issues.
Provide any requested invoice information to customers.
Coordinate with Branch Manager and Salesmen to collect past due amounts.
Charge recurring payments to customers securely stored credit cards.
Maintain and update customer account addresses / invoicing.
Respond to customer credit reference requests on a timely basis.
Improve collectible service charges.
Work with customers to improve payment based on agreed terms.
Identify historically poor paying customers and flag in system for notification purposes.
Account reconciliations, research and identify issues to help resolve delinquent accounts.
Research skipped invoices and follow-up with customers to address any discrepancies.
Assist with any projects or other tasks as they arise.

Requirements

3+ years of experience in Accounts Receivables related role required
Ability to work in a fast-paced, multi-task environment
Strong customer service and phone skills
Work well with a team
A positive attitude with a desire to go the extra mile
Ability to solve complex problems and think creatively
Proficiency with Microsoft Outlook, Excel, and Word is a must.

** The pay range for this role is $22.00 to $26.00 per hour. Actual compensation will be based on qualifications and other factors determined by law **

Accounts Receivable Specialist - Colchester, VT

Key skills

About this role