Key skills
BILeadershipDecision MakingProblem SolvingCollaborationAccount ManagementSales
About this role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Position Summary:
As the Senior Operations Leader for ExamOne's Canadian operations, you will oversee the end-to-end delivery of phlebotomy and health collection services. This role is responsible for scaling a high-performing network of 30+ regular status employees and 400 contingent on-call resource pool located across Canada to achieve aggressive growth, financial and customer satisfaction targets. You will serve as the primary liaison between ExamOne Canada and LifeLabs (a leading Canadian laboratory diagnostics company) and the US-based mobile phlebotomy leaders, and Canadian commercial sales ensuring seamless operational excellence. This role will effectively and closely collaborate with key internal partners/stakeholders and strategic customers. This role is located in the Toronto, Canada metro area.
Vacancy status: This posting is for an existing position.
What You’ll Do:
• Strategic Operational Leadership: Direct all Canadian phlebotomy and health collection operations, ensuring 100% compliance with provincial healthcare regulations and internal quality standards.
• Financial & Business Performance: Own the Canadian P&L drive business growth and customer retention while meeting or exceeding revenue, OM and other key metrics.
• Strategic Partnerships: Act as the lead operational stakeholder in the LifeLabs partnership and collaborate with the Canada Sales Team to onboard new accounts and optimize service delivery.
• Account & Customer Excellence: Lead the account management and customer service teams to maintain high satisfaction scores and resolve complex service escalations.
• Network & Resource Management: Manage a dual-model workforce consisting of 30+ full-time employees and an expansive network of mobile/contract resources, optimizing staffing models and scheduling for maximum efficiency.
• Continuous Improvement: Implement Lean and continuous improvement methodologies to optimize workflows, reduce turnaround times, and drive operational innovation across the mobile network.
What You'll Bring:
Required Qualifications:
• Experience: 8+ years of senior operations leadership in the Canadian healthcare or laboratory services sector.
• Network Expertise: Proven track record managing mobile phlebotomy or decentralized healthcare networks across multiple provinces.
• Relationship Management: Exceptional ability to navigate complex stakeholder environments, particularly with third-party lab partners like LifeLabs.
• Business Acumen: Strong financial literacy with experience in budget development, P&L management, and growth-oriented operational scaling.
• Education: Bachelor’s degree in Healthcare Administration, Business, or a related field.
Preferred Qualifications:
• Bi-lingual English/French preferred.
• Laboratory & Phlebotomy skills and experience.
• Experience working in large Canadian / U.S. companies.
• Experience in the Life Insurance industry.
Leadership Behaviors:
• Lead With Empathy: We lead with care, integrity, and respect, fostering a culture of belonging that builds trust and connection. We practice being fully present, listening intently to understand, and providing support and inspiration to be our best every day.
• Develop our People: We prioritize an environment where everyone can learn, perform, and grow both personally and professionally at Quest. We support career progression and focus on building a robust succession pipeline ensuring development from within.
• Think Lean: We intentionally adopt a mindset of simplification and optimization while applying problem solving in everything we do. We identify inefficiencies, remove barriers, and standardize processes to improve speed, clarity, and execution so we can deliver on our strategy with focus and impact.
• Be Customer Obsessed: We don’t just serve our customers; we are obsessed with their success. We work with urgency and passion, leveraging our expertise to deliver exceptional experiences and solutions. Every detail matters, and every customer interaction is an opportunity to define the future.
• Adapt with Agility: We embrace challenges as opportunities to improve and inspire each other to navigate uncertainty with empathy and resilience. We proactively lead change by anticipating risks, communicating clearly, and making timely decisions that maintain momentum and advance our strategy.
• Embrace Technology: We enable and coach our employees to leverage technology and innovative solutions that drive better-decision making, improve efficiency, and unlock new value for our employees, patients, and customers.
Why Join Us?
At LifeLabs, you’ll have the opportunity to lead a critical commercial portfolio and directly shape how we engage and grow partnerships with healthcare practitioners across Canada.
This is a highly visible leadership role where you’ll influence strategy, build and develop strong teams, and help drive meaningful business growth in an organization committed to innovation, collaboration, and continuous improvement.
We’re proud to foster an inclusive and supportive environment where diverse perspectives are valued, leadership is empowered, and your work can make a meaningful impact on healthcare delivery nationwide.
What We Offer:
Salary range: $112,565 - $143,520 annually (commensurate with experience).
#LI-SN1
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Position Summary:
As the Senior Operations Leader for ExamOne's Canadian operations, you will oversee the end-to-end delivery of phlebotomy and health collection services. This role is responsible for scaling a high-performing network of 30+ regular status employees and 400 contingent on-call resource pool located across Canada to achieve aggressive growth, financial and customer satisfaction targets. You will serve as the primary liaison between ExamOne Canada and LifeLabs (a leading Canadian laboratory diagnostics company) and the US-based mobile phlebotomy leaders, and Canadian commercial sales ensuring seamless operational excellence. This role will effectively and closely collaborate with key internal partners/stakeholders and strategic customers. This role is located in the Toronto, Canada metro area.
Vacancy status: This posting is for an existing position.
What You’ll Do:
• Strategic Operational Leadership: Direct all Canadian phlebotomy and health collection operations, ensuring 100% compliance with provincial healthcare regulations and internal quality standards.
• Financial & Business Performance: Own the Canadian P&L drive business growth and customer retention while meeting or exceeding revenue, OM and other key metrics.
• Strategic Partnerships: Act as the lead operational stakeholder in the LifeLabs partnership and collaborate with the Canada Sales Team to onboard new accounts and optimize service delivery.
• Account & Customer Excellence: Lead the account management and customer service teams to maintain high satisfaction scores and resolve complex service escalations.
• Network & Resource Management: Manage a dual-model workforce consisting of 30+ full-time employees and an expansive network of mobile/contract resources, optimizing staffing models and scheduling for maximum efficiency.
• Continuous Improvement: Implement Lean and continuous improvement methodologies to optimize workflows, reduce turnaround times, and drive operational innovation across the mobile network.
What You'll Bring:
Required Qualifications:
• Experience: 8+ years of senior operations leadership in the Canadian healthcare or laboratory services sector.
• Network Expertise: Proven track record managing mobile phlebotomy or decentralized healthcare networks across multiple provinces.
• Relationship Management: Exceptional ability to navigate complex stakeholder environments, particularly with third-party lab partners like LifeLabs.
• Business Acumen: Strong financial literacy with experience in budget development, P&L management, and growth-oriented operational scaling.
• Education: Bachelor’s degree in Healthcare Administration, Business, or a related field.
Preferred Qualifications:
• Bi-lingual English/French preferred.
• Laboratory & Phlebotomy skills and experience.
• Experience working in large Canadian / U.S. companies.
• Experience in the Life Insurance industry.
Leadership Behaviors:
• Lead With Empathy: We lead with care, integrity, and respect, fostering a culture of belonging that builds trust and connection. We practice being fully present, listening intently to understand, and providing support and inspiration to be our best every day.
• Develop our People: We prioritize an environment where everyone can learn, perform, and grow both personally and professionally at Quest. We support career progression and focus on building a robust succession pipeline ensuring development from within.
• Think Lean: We intentionally adopt a mindset of simplification and optimization while applying problem solving in everything we do. We identify inefficiencies, remove barriers, and standardize processes to improve speed, clarity, and execution so we can deliver on our strategy with focus and impact.
• Be Customer Obsessed: We don’t just serve our customers; we are obsessed with their success. We work with urgency and passion, leveraging our expertise to deliver exceptional experiences and solutions. Every detail matters, and every customer interaction is an opportunity to define the future.
• Adapt with Agility: We embrace challenges as opportunities to improve and inspire each other to navigate uncertainty with empathy and resilience. We proactively lead change by anticipating risks, communicating clearly, and making timely decisions that maintain momentum and advance our strategy.
• Embrace Technology: We enable and coach our employees to leverage technology and innovative solutions that drive better-decision making, improve efficiency, and unlock new value for our employees, patients, and customers.
Why Join Us?
At LifeLabs, you’ll have the opportunity to lead a critical commercial portfolio and directly shape how we engage and grow partnerships with healthcare practitioners across Canada.
This is a highly visible leadership role where you’ll influence strategy, build and develop strong teams, and help drive meaningful business growth in an organization committed to innovation, collaboration, and continuous improvement.
We’re proud to foster an inclusive and supportive environment where diverse perspectives are valued, leadership is empowered, and your work can make a meaningful impact on healthcare delivery nationwide.
What We Offer:
Salary range: $112,565 - $143,520 annually (commensurate with experience).
#LI-SN1
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!