ServiceNow Product Manager - HRSD Lifecycle Events

RTX is the world's largest aerospace and defense company, dedicated to solving complex problems through innovation. They are seeking a ServiceNow Product Manager for HR Service Delivery (HRSD) – Lifecycle Events to oversee the strategic ownership and delivery of onboarding, offboarding, and employee transition capabilities within the organization.

Responsibilities:

• Own and articulate the product vision and strategy for ServiceNow HRSD Lifecycle Events
• Conduct market research, platform benchmarking, and trend analysis to identify best practices and new capabilities in employee lifecycle automation
• Define and maintain a multi‑year product roadmap aligned to enterprise HR priorities, compliance requirements, and the broader ServiceNow platform strategy
• Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value realization metrics
• Serve as the primary executive-facing point of contact for the end-to-end employee transition experience delivered through ServiceNow
• Build and sustain trusted partnerships with HR business leaders, COEs, IT, Security, and cross-functional teams
• Lead strategic discovery sessions to identify opportunities for automation, standardization, user experience improvement, and risk reduction within onboarding and offboarding processes
• Act as a thought partner on ServiceNow HRSD Lifecycle capabilities and best practices, guiding leaders toward the right investments
• Lead demand management, ensuring transparent and outcome‑driven prioritization across global HR stakeholders
• Balance strategic initiatives, compliance mandates, operational priorities, and platform health
• Define and track product success metrics including cycle‑time improvement, automation effectiveness, adoption, and user satisfaction
• Deliver regular reporting on outcomes, risks, value delivered, and roadmap progress to senior leadership
• Translate product strategy into epics, features, and a prioritized product backlog for HRSD Lifecycle Events
• Define feature-level functional requirements, employee journey flows, business rules, and service design in partnership with architects and platform engineering
• Lead backlog refinement to ensure user stories are well defined, estimated, and sequenced for development
• Maintain clear and high‑quality documentation to support development, testing, support teams, and ongoing operations
• Stay current on ServiceNow HRSD and Lifecycle Events capabilities, releases, roadmaps, and best practices
• Identify opportunities to simplify, standardize, or retire legacy onboarding/offboarding workflows and customizations
• Promote intuitive, employee-centered design across all transition experiences
• Ensure all solutions align to platform standards, architectural principles, and long-term scalability
• Perform hands‑on business analysis, translating HR business needs into story‑level functional and technical requirements with clear acceptance criteria
• Partner closely with developers throughout story development, providing clarification and iterative solution design support
• Lead or coordinate functional testing, test case management, and defect triage specific to transition workflows and Lifecycle Events automation
• Coordinate and support User Acceptance Testing (UAT) with HR, IT, and cross-functional stakeholders
• Oversee story implementation, release readiness, and post‑deployment validation
• Provide light project oversight, managing risks, dependencies, timelines, and cross‑team coordination

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) and a minimum of 10 years prior relevant experience, including 5 as a Product Manager
• Hands-on experience with ServiceNow HR Service Delivery, preferably including Lifecycle Events
• Strong understanding of product management practices, including roadmap planning, prioritization, and value measurement
• Proven ability to perform business analysis, write high‑quality requirements, and support delivery teams
• Experience working in Agile or hybrid delivery models
• Excellent communication and stakeholder management skills
• ServiceNow certifications (CSA, CIS, or domain-specific certifications)
• Experience in large, highly regulated, or global organizations
• Experience with ServiceNow platform
• Experience partnering with system integrators or managed service providers
• Experience or certification with Agile or Scaled Agile Framework