Remote Customer Service Representative

Annuity Health is dedicated to servicing healthcare providers, and they are seeking a Remote Customer Service Representative. The role involves contacting patients to collect payments for medical bills while providing exceptional service and ensuring patient satisfaction in a fast-paced environment.

Responsibilities:

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients’ interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Requirements:

• Basic computer skills necessary
• Customer/Client Focus
• Communication Proficiency
• Confidentiality/Integrity
• Teamwork Orientation
• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• One to two years of college preferred
• High school diploma or General Education Development (GED) Certificate required