Junior UX Researcher / Designer Generalist

TalkingPoints is an award-winning education technology nonprofit on a mission to unlock every student's potential by activating families in education. They are seeking a Junior UX Researcher / Designer Generalist to deliver excellent product designs, support user research, and collaborate with the Solutions Incubator team to develop features that enhance family engagement and student outcomes.

Responsibilities:

• Deliver high quality feature designs at a fast pace, collaborating with product and engineering to execute on the product roadmap
• Translate feature requirements into UX designs, creating elegant and simple solutions to complex challenges
• Collaborate with other designers to deliver a holistic UX for all TalkingPoints applications
• Conduct user research to inform product design

Requirements:

• 1+ years of experience (internships count) designing digital products, with a portfolio to show
• Comfortable designing UX for both mobile and web
• Interviewing customers and conducting user research, such as usability testing and concept testing
• Assist with end-to-end user research from writing discussion guides to moderating interviews and turning insights into actionable design recommendations
• Help coordinate research logistics (recruiting, scheduling, incentive management) to keep studies running smoothly
• Proficient in Figma for wireframes, prototypes, and high-fidelity mockups
• Has experience with AI design tooling (e.g., Claude, Figma AI) and eager to use it to work faster
• Familiar with using design systems and components for consistency
• A clear communicator who enjoys identifying and solving problems
• A collaborative, action-oriented self-starter with curiosity for technology
• Experience with U.S.-based K-12 education systems
• Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)