Director, Experience (Product Management)

Ciklum is a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. They are seeking a Director, Experience in Product Management to lead large-scale digital transformations in the banking sector, leveraging expertise in financial services and modern technology execution.

Responsibilities:

• Lead Transformation Initiatives: Own or drive the end-to-end delivery and product lifecycle for complex banking and Financial Services (FS) transformation initiatives
• Requirements & Roadmap Management
• Act as the primary liaison between business stakeholders, compliance/legal teams, and engineering squads to ensure seamless, high-quality deployment
• Payments & Fintech Innovation: Architect or define modern payment workflows (e.g., Real-Time Payments/RTP, FedNow, Interac, ISO 20022 standards, cross-border payments). Legacy payment gateway experience will be considered a plus
• Guide clients or internal teams through the nuances of modern core banking platforms, cloud-native FS architectures, and open banking API frameworks. Experience working to move from legacy to modern cloud or on prem technologies would be considered a plus
• Regulatory Navigation: Ensure all delivery and product discovery methodologies comply with strict US/Canadian regulatory standards (e.g., OCC, Fed, FinCEN, OSFI, FCAC)
• Supercharge Execution: Actively utilize and experiment with Generative AI and LLM tools to optimize traditional product/delivery artifacts (e.g., writing PRDs, drafting user stories, analyzing data, mapping process flows)
• Efficiency Champion: Look for opportunities to introduce AI-driven efficiencies into the delivery lifecycle to reduce overhead and accelerate project timelines
• Agile by Nature: Used to working with consultants/experience practitioners

Requirements:

• Must be legally authorized to work and based onshore in the United States
• Minimum of 5–8+ years of experience within Management Consulting, Fintechs, or Tier-1/2 Banking institutions
• Demonstrable experience leading or contributing significantly to large-scale banking transformation, migration, or greenfield build projects
• Deep understanding of Core Banking, Digital Banking, and/or Wealth Management ecosystems
• Strong grasp of Payments infrastructure (ACH, Wires, Card rails, Next-Gen/Real-Time payments)
• Comfortable operating within highly regulated environments, with a strong understanding of risk management, security, and compliance frameworks
• Proficiency in modern product/project management suites (e.g., Jira, Confluence, Linear, Miro)
• Practical, hands-on experience using AI tools (e.g., ChatGPT, Claude, Microsoft Copilot, or specialized PM/Dev AI extensions) to enhance your own daily output and delivery workflows
• Strong communication, storytelling, and stakeholder management skills—capable of explaining complex tech to business leaders and complex business needs to engineers
• Sales/Pre-sales exposure and acumen is essential
• You don't say 'that's a project manager's job' or 'that's a product manager's job.' You care about outcomes and do what it takes to ship high-quality financial software
• You know how to balance the slow-moving, risk-averse realities of banking compliance with the fast-moving world of modern tech and AI