WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description – Senior Group Manager Shipping & Logistics OpsKey Role in the Shipping & Logistics Operations leadership team, responsible to drive business ensuring delivery within the SLAs with high emphasis on client management, high customer satisfaction, team efficiency and growth.The role needs a strategic Shipping & Logistics professional with excellent stakeholder management skills, high executive presence and ability to multi-task in a highly complex and fast evolving technology-driven BPM environment.Strong domain, client acumen is a must.Working experience with Shipping & Logistics in Back Office Environment Excellent communication skills and demonstrated client management experience with strong orientation to governance and controls.Client interaction-Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client.Manage conference calls/other communication with the client and build a rapport with key client contacts.Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs.Effectively implement rewards/recognition, appraisal & Incentive programs.Create cross-functional teams to encourage team building.Competencies/ Skill set:Experience working in milestone and deadline driven environment.Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.Experience coaching team leaders and working teams in delivering their projects.Excellent communication and presentation skills.Good numerical and analytical ability.Proven business acumen.Farming, supporting new business initiatives.Internal co-ordination with Projects and US to meet SLA standards.Transitioning supportResponsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.Large people management role and ensure talent is developed and cultivated in WNS.Driving transformation via Consolidation/Harmonisation/Automations (incld. RPA/Power BI)
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